Company Overview

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

What We Are Looking For

A strong appreciation for, or hands-on experience with, diverse fashion trends

Experience working with e-commerce platforms

Familiarity with CRM tools such as Gorgias and Gorgias AI, or similar customer support software

Experience using Shopify

Proven experience providing email-based customer support

Excellent written and verbal communication skills

Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently

Ability to work independently as well as collaborate effectively within a team environment

Openness to feedback to ensure the delivery of a high-quality customer service experience

Confidence in navigating the competitive fashion and e-commerce landscape

Passion for staying up to date with fashion trends, fabrics, and production processes

Polite, professional demeanor with excellent interpersonal skills

Proactive mindset with the ability to think creatively and solve problems quickly

Strong time management and organizational skills, with the ability to work independently

Capacity to resolve 10–15 customer tickets per hour

Proven track record of maintaining a minimum 90% quality score

Equipment Requirements (bring your own device)

Minimum 50 Mbps internet connection

Minimum 8GB RAM - Intel i5 10th gen

Quiet working environment

Noise-canceling headset

No desktops

No Chromebook, no LINUX

• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Ability to work independently
• Interpersonal skills
• Time management skills
• Organizational skills

• BA/BSc/HND
• Experience working with e-commerce platforms
• Familiarity with CRM tools such as Gorgias and Gorgias AI, or similar customer support software
• Experience using Shopify
• Proven experience providing email-based customer support
• Strong problem-solving abilities
• Ability to work independently as well as collaborate effectively within a team environment
• Openness to feedback
• Confidence in navigating the competitive fashion and e-commerce landscape
• Passion for staying up to date with fashion trends, fabrics, and production processes
• Polite, professional demeanor
• Proactive mindset
• Strong time management and organizational skills