- Dashboard
- Job Detail
Vacancy title:
Customer Centre Team Leader
[Type: FULL_TIME, Industry: Banking, Category: Customer Service, Management, Business Operations]
Jobs at:
Standard Bank Group
Deadline of this Job:
Friday, February 13 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, February 6 2026, Base Salary: Not Disclosed
Similar Jobs in Kenya
Learn more about Standard Bank Group
Standard Bank Group jobs in Kenya
JOB DETAILS:
Background
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g...
Job Description
To ensure that the Voice Branch provides adequate inbound, outbound, sales and service support (including complaint and 2nd level query resolution) to customers in line with the relevant value propositions, frameworks and conduct requirements.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce or any other related field
Experience Required
5-7 years
Experience within a contact centre environment (across sales and service).
Experience of the bank's products, processes and systems.
Experience in managing client queries and complaints
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.