Vacancy title:
Customer Experience Officer

[Type: FULL_TIME, Industry: Healthcare, Category: Customer Service, Healthcare, Restaurant & Hospitality, Admin & Office]

Jobs at:
Premier Hospital

Deadline of this Job:
Wednesday, September 30 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Thursday, September 17 2026, Base Salary: Not Disclosed

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JOB DETAILS:

ABOUT THE ROLE

Reporting to the Customer Experience Co- Ordinator, the Customer Experience Officer will support the efficient delivery of customer service, enhance patient and visitor satisfaction, manage patient flow and enquiries, and maintain high standards of service across the hospital.

MINIMUM REQUIREMENTS / QUALIFICATIONS

Diploma in Front Office Operations, Hospitality Management or a related field.

Formal training in customer service or customer care.

2-3 years of experience in a customer-facing role within a busy service environment.

Experience in a hospital or healthcare setting is an added advantage.

Strong interpersonal and communication skills.

High levels of empathy, patience and problem-solving ability.

Excellent time management and organizational skills.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

If you meet the above qualifications, send your CV, Cover Letter, Expected Salary, Testimonials and 3 Referees to:

30 September 2026, 5:00 PM

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