Vacancy title:
Customer Satisfaction Agent/ Sales Support

[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Customer Service]

Jobs at:
Africa Safari Trips

Deadline of this Job:
Wednesday, December 31 2025

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Friday, December 19 2025, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Africa Safari Trips
Africa Safari Trips jobs in Kenya

JOB DETAILS:

Customer Satisfaction Agent/ Sales Support

Key Responsibilities

• Emergency Support -Be available 24/7 during customer travel.
• Ground Inquiries -Manage bookings and verify payments on ground
• Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.
• Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
• Refunds -Handle refunds to the customers as approved and directed.

Qualifications

• Excellent knowledge of the tourism industry and current trends
• Knowledge of major safari destinations in Kenya
• Strong communication skills with proficiency in English
• Proficiency in speaking either French/Spanish is a must
• Critical thinker and problem solver
• At least 2 years of experience in a similar role
• Degree/Diploma in travel and tourism management, hospitality, or similar relevant education

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Send your resume with the position title as the subject following the application procedure

All Jobs | QUICK ALERT SUBSCRIPTION