Customer Service Agent (Cargo) - H07 job at Kenya Airways
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300 Days Ago
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Vacancy title:
Customer Service Agent (Cargo) - H07

[ Type: FULL TIME , Industry: Transportation, Distribution, and Logistics , Category: Customer Service ]

Jobs at:

Kenya Airways

Deadline of this Job:
Friday, June 16 2023 

Duty Station:
Within Kenya , Nairobi, East Africa

Summary
Date Posted: Friday, June 02 2023, Base Salary: Not Disclosed

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JOB DETAILS:
Brief Description
• The ideal candidate will ensure efficient and effective cargo handling while adhering to our KQ Standard Operating Procedures (CHM), Standard Operating Models (SOMs) and KQ Way practices in compliance with regulatory requirements, Industry best practices, SLAs and customer expectations.

Detailed Description
Principal Accountabilities (Responsibility)
• To consistently deliver cargo handling services in accordance with customer airline SLA’s and customer expectations.
• To deliver cost effective service to meet agreed customer airline SLA’s.
• Understand and apply all identified and applicable risk control measures. Assist with identification of hazards within operations/work areas and report to Duty Controller.
• Adhere to a healthy, safe and secure working environment in compliance with relevant legislative, regulatory, company procedures and requirements of customer airlines.
• Adhere to conformity with all regulatory requirements, organization standards and local procedures as well as requirements of customer airlines.
• To prepare and report accurately flight details on a timely basis, to enable cost effective service delivery and revenue management.
• To identify and report incidents, accidents and atleast one near miss/hazard per month.
• To ensure you are current on all mandatory and functional trainings at any given time.
• To ensure accuracy in the information passed to the customer and internal stakeholders.
• To ensure you are in the right PPE while on duty and embrace a positive safety culture.
• Observe any other safety measures as stipulated in the company safety policy.
• Compile export/import flight trip file, physical filing and archiving.
• To ensure accuracy in the information passed to the customer and internal stakeholders.
• To attend team meetings and adhere to 5S rules in workplace.
• To report and close irregularities within 2hrs, else escalate to your team leader.

Job Requirements
Qualification (Minimum)

• Certificate in Cargo Handling Course OR relevant diploma course.
• KCSE C Plain.
• Relevant Internship Experience in Airline Cargo Handling environment.
• Minimum 1 year experience delivering customer service in a demanding client environment.

Additional Details
• Other Skills
• Communication/interpersonal skills.
• Computer literate.
External End Date 16-Jun-2023

Work Hours: 8


Experience in Months: 12

Level of Education:
Professional Certificate

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: Friday, June 30 2023
Duty Station: Nairobi
Posted: 02-06-2023
No of Jobs: 1
Start Publishing: 02-06-2023
Stop Publishing (Put date of 2030): 02-06-2066
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