Background

We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.

Job Summary

Our client is looking for a Customer Service Executive will be responsible for handling customer inquiries, supporting sales activities, and ensuring a positive customer experience.

RESPONSIBILITIES

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Any other responsibilities assigned by management

QUALIFICATIONS

• Bachelor’s Degree in Customer Service, Business Administration, Marketing, Communication, or a related field.
• Good verbal and written communication skills.
• Customer-focused attitude with strong problem-solving skills.
• Basic computer skills and ability to use customer management systems.
• Ability to work under pressure and handle multiple tasks.
• Sales-oriented mindset with willingness to meet targets.
• Professionalism, reliability, and a positive attitude.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Any other responsibilities assigned by management

• Good verbal and written communication skills.
• Customer-focused attitude with strong problem-solving skills.
• Basic computer skills and ability to use customer management systems.
• Ability to work under pressure and handle multiple tasks.
• Sales-oriented mindset with willingness to meet targets.
• Professionalism, reliability, and a positive attitude.

• Bachelor’s Degree in Customer Service, Business Administration, Marketing, Communication, or a related field.