Job summary

We are seeking a proactive and detail-oriented Customer Service Officer with a strong foundation in finance. The ideal candidate will handle client interactions with professionalism, provide accurate financial-related support, and ensure smooth service delivery across our operations.

Min Qualification:

Diploma

Experience Level:

Entry level

Experience Length:

2 years

Language Requirement:

English

Working Hours:

Full Time - 9 to 5

Applicant Location:

Kenya

Job descriptions & requirements

Key Responsibilities:

• Respond to customer inquiries and resolve issues efficiently.
• Provide guidance on finance-related queries and processes.
• Maintain accurate records of client interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Support reporting and documentation for customer accounts.

Qualifications:

• Diploma or Degree in Finance, Accounting, Business Administration, or related field.
• At least 2 years’ experience in customer service, preferably in a finance-related environment.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Proficiency in MS Office and basic financial systems.

COUNTRY:

Kenya

• Respond to customer inquiries and resolve issues efficiently.
• Provide guidance on finance-related queries and processes.
• Maintain accurate records of client interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Support reporting and documentation for customer accounts.

• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Proficiency in MS Office and basic financial systems.

• Diploma or Degree in Finance, Accounting, Business Administration, or related field.
• At least 2 years’ experience in customer service, preferably in a finance-related environment.