Vacancy title:
Customer Service Officer

[Type: FULL_TIME, Industry: Banking, Category: Customer Service]

Jobs at:
Canadia Bank

Deadline of this Job:
Tuesday, September 30 2025

Duty Station:
Nairobi | kenya | Kenya

Summary
Date Posted: Wednesday, September 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:

POSITION DESCRIPTION

Provide excellent customer service and sell bank products to customers to provide the best customer experiences and at the same time achieve department targets.‍

DUTY & RESPONSIBILITY‍

• Deliver to customers with effective and efficient banking products and services.
• Ensure proper data entries and transactions of products and services provided to customers.
• Prepare routine records and reports required by the supervisor and/or manager. Process customers' account openings and ensure efficiency and accuracy.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Cross-sale bank products and services, life insurance...
• Upload the specimen signature form signed by the proper discretionary holder(s) in a timely manner.
• Meet and exceed customer expectations through providing superior customer service.
• Must undertake any other work as assigned.

QUALIFICATION

• Hold a bachelor's degree or be pursuing year 4, semester 2 in English, banking & finance, accounting, or an equivalent.
• Must have good command of both spoken English and Chinese.
• Pleasant and friendly personality.
• Good problem-solving skills.
• Computer literacy, in particular, Microsoft Word and Excel.
• Willing to work under pressure and overtime.

Work Hours: 8

Experience: No Requirements

Level of Education: bachelor degree

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