Hihome is a consumer electronics brand that seeks to use the power of technology to push the boundaries of smart living and inspire users.

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Customer Service Representative

Job TypeFull Time

QualificationBA/BSc/HND , Diploma

Experience

LocationNairobi

Job FieldCustomer Care, Success and Service

Are you passionate about helping customers and creating great experiences? We are looking for a proactive and customer-focused Customer Service Representative to join our team.

Employment Type: Full-Time (Must be available to start immediately)

Key Responsibilities:

Sales Completion

Coordinate order fulfillment and product availability

Customer Satisfaction

Provide professional customer service

Maintain positive customer relationships

Complaint Resolution

Handle and escalate customer complaints promptly

Ensure timely issue resolution and follow-up

Payment & Warranty Processing

Support accurate payment processing

Assist customers with warranty claims and processing

Payment Accuracy & Compliance

Ensure accuracy in payment handling and records

Adhere to company cash handling procedures

Delivery & Aftersales Support

Coordinate timely deliveries and order fulfillment

Support aftersales services including returns and exchanges

Requirements:

Diploma or Bachelor’s Degree in Business Administration, Communication, Marketing, Customer Service or a related field

Previous customer service experience in a retail environment

Excellent communication and interpersonal skills

Strong problem-solving abilities

Good computer literacy

Ability to work in a fast-paced environment

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Check how your CV aligns with this job

• Coordinate order fulfillment and product availability
• Provide professional customer service
• Maintain positive customer relationships
• Handle and escalate customer complaints promptly
• Ensure timely issue resolution and follow-up
• Support accurate payment processing
• Assist customers with warranty claims and processing
• Ensure accuracy in payment handling and records
• Adhere to company cash handling procedures
• Coordinate timely deliveries and order fulfillment
• Support aftersales services including returns and exchanges

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Good computer literacy
• Ability to work in a fast-paced environment

• Diploma or Bachelor’s Degree in Business Administration, Communication, Marketing, Customer Service or a related field
• Previous customer service experience in a retail environment