Background information about the job or company:

At Sephora, we value your passion for people and dedication to delivering excellent client service. Join our team of driven individuals who are committed to providing an outstanding customer experience.

Responsibilities or duties:

• Respond to client requests/inquiries via chat, addressing various topics including product purchases, service & quality inquiries, order status, and general client support issues.
• Demonstrate a high standard for quality service, ensuring all client interactions meet or exceed customer satisfaction expectations.
• Continuously update your knowledge of Sephora's products, procedures, and industry trends to provide accurate and current information to clients.
• Collaborate with the quality and training team to meet performance expectations and improve personal skills.
• Maintain open communication lines with Team Leads, Quality Advocates, Trainers, and Managers to seek support and foster personal development. Uphold professionalism and courteousness in all client contacts, maintaining Sephora's reputation for excellence. Utilize existing chat communication templates for client interactions, ensuring consistency and efficiency in responses.
• Accurately document client interactions in the proprietary call center database (CSC), maintaining thorough and complete records. Adhere to schedules and deadlines, demonstrating punctuality and commitment to work.
• Meet key performance indicators (KPIs) as set by management and aim to exceed them, striving for continuous improvement.
• Adhere to Sephora's vacation blackout period during holidays and promotional periods. Be flexible with working hours, including weekends and evening shifts as required in a dynamic shift environment.

Qualifications or requirements:

• Hard and soft skills:
• At Sephora, we value your passion for people and dedication to delivering excellent client service. Join our team of driven individuals who are committed to providing an outstanding customer experience.

• Respond to client requests/inquiries via chat, addressing various topics including product purchases, service & quality inquiries, order status, and general client support issues.
• Demonstrate a high standard for quality service, ensuring all client interactions meet or exceed customer satisfaction expectations.
• Continuously update your knowledge of Sephora's products, procedures, and industry trends to provide accurate and current information to clients.
• Collaborate with the quality and training team to meet performance expectations and improve personal skills.
• Maintain open communication lines with Team Leads, Quality Advocates, Trainers, and Managers to seek support and foster personal development. Uphold professionalism and courteousness in all client contacts, maintaining Sephora's reputation for excellence. Utilize existing chat communication templates for client interactions, ensuring consistency and efficiency in responses.
• Accurately document client interactions in the proprietary call center database (CSC), maintaining thorough and complete records. Adhere to schedules and deadlines, demonstrating punctuality and commitment to work.
• Meet key performance indicators (KPIs) as set by management and aim to exceed them, striving for continuous improvement.
• Adhere to Sephora's vacation blackout period during holidays and promotional periods. Be flexible with working hours, including weekends and evening shifts as required in a dynamic shift environment.

• Hard and soft skills:
• At Sephora, we value your passion for people and dedication to delivering excellent client service. Join our team of driven individuals who are committed to providing an outstanding customer experience.