Vacancy title:
Customer Success Representative

[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]

Jobs at:
Fanisi HR Solutions

Deadline of this Job:
Tuesday, July 29 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Thursday, July 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

• Our client, Stawi Experiences Limited is seeking to hire a Customer Success Representative who will be the glue between clients and the delivery team. He/She will  manage communication, track follow-ups, handle documentation and support proposals and sales efforts. You will ensure client expectations are met, communication is clear  and nothing slips through the cracks.

Key Responsibilities:

• Schedule and manage client meetings
• Take minutes and track follow-up actions across teams
• Draft and send proposals and quotations
• Manage email correspondence and communication logs
• Ensure timely follow-up and delivery of documentation
• Support the Event Manager and Creative Lead on proposals
• Maintain client relationship tracking and support sales conversion

Required Specifications:

• 3 years in client service, sales support or account management in an agency or event company is mandatory
• Strong skills in written and verbal communication, calendar management and document handling
• Proficiency in Microsoft Office/Google Workspace and ability to work across teams
• A friendly, reliable, and detail-oriented professional who takes initiative and follows through
• Ability to manage multiple tasks
• Strong organizational skills with the ability to manage multiple client accounts and deadlines simultaneously

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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