Company: Niles Human Resource Management & Consultancy

Niles Human Resource Management & Consultancy is a leading provider of HR solutions and consultancy services. We are committed to helping businesses optimize their human capital and achieve their strategic goals.

Job Title: Customer Support Specialist

Location: Eldoret

Responsibilities:

As a Customer Support Specialist, you will be responsible for providing excellent support to our clients, addressing their inquiries, and resolving any issues they may encounter. Your key responsibilities will include:

• Responding to customer inquiries via email and other communication channels.
• Troubleshooting and resolving technical issues related to our SaaS, POS, or ERP systems.
• Providing guidance and support to users on how to effectively use our products.
• Documenting customer interactions and resolutions.
• Collaborating with the technical team to escalate and resolve complex issues.
• Gathering customer feedback to help improve our products and services.

Qualifications:

• Diploma in IT or a related field.
• Strong communication and customer service skills.
• Experience in SaaS, POS, ERP, or customer support is a plus.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.

• Responding to customer inquiries via email and other communication channels.
• Troubleshooting and resolving technical issues related to our SaaS, POS, or ERP systems.
• Providing guidance and support to users on how to effectively use our products.
• Documenting customer interactions and resolutions.
• Collaborating with the technical team to escalate and resolve complex issues.
• Gathering customer feedback to help improve our products and services.

• Strong communication and customer service skills.
• Problem-solving and analytical skills.

• Diploma in IT or a related field.
• Experience in SaaS, POS, ERP, or customer support is a plus.
• Ability to work independently and as part of a team.