Summary
Date Posted: Friday, July 22, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
• Assists in managing, administering, monitoring, and maintaining the enterprise databases including Oracle & SQL databases.
• Assists in ensuring database integrity, stability, and system availability
• Assists in maintaining database backup and recovery infrastructure
• Assists in ensuring that all service level agreements (SLAs) for database services across the organization are delivered according to specifications.

Key responsibilities
• Assists in maintaining database backup and recovery infrastructure
• Making requested changes, updates and modifications to database structures and data
• Addressing data quality issues with users and management
• Developing database objects and structures for data storage, retrieval and reporting according to specifications
• Implementing and testing database design and functionality and tuning for performance
• Providing support to systems developers and interfacing with business users to ensure the database is satisfying business requirements
• Managing the user expectations. Periodic, planned proactive visits to internal customers with reports and requests action within agreed timeframes.
• Define service level agreements (SLAs) both internally and with our customers.
• Define metrics to ensure we are meeting those SLAs and holding the support team accountable.
• Set goals for MTR (Mean Time to Resolution) for all support issues, including escalated incidents.
• Create and/or put in place metrics for reporting the management and effectiveness of SLAs compared to desired performance.
• Monitor SLA performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.
• Provide recommendations based on analysis of trending information.
• Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems.

Key Performance Measures
• As described in your Personal Score Card

Knowledge, experience and qualifications required
• Degree in science/Engineering/Computer Science
• Oracle Certified Database Administrator
• Microsoft Certified Database Administrator
• ITIL intermediate
• In-depth understanding of Microsoft Azure cloud
• Knowledge of kubernetes
• Knowledge in NoSql database
• Minimum of 2 - 4 years’ experience in a 24x7 service provider environment

Leadership category responsibility framework (Core Competencies)
Individual Contributors in Britam need to:
• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost, and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high-performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines, and goals in order to optimize operational effectiveness;
• Effectively communicate resource needs, possible opportunities, and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organizational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Technical/ Functional competencies
• Strong technical skill/knowledge spanning enterprise infrastructure, Web-based application hosting, and internet technologies
• Knowledge of software, hardware, systems administration, and network technology
• Thorough understanding of relational database theory and practice
• Effective staff management and leadership skills.
• Detail-oriented and process-focused
• Self-motivated, self-starter who works well in a fast pace, growth-orientated entrepreneurial environment.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
• Click here to apply

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