SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus Dispatch.

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Design & Communications Coordinator

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

2 - 3 years

Location

Nairobi

Job Field

UX, Design & Architecture

Job Description

Project & Client Coordination

Manage all phases of the client journey from initial inquiry through project installation.

Onboard new clients and manage expectations regarding timelines, scope, and deliverables.

Send, track, and maintain Master Service Agreements (MSAs) and Statements of Work (SOWs).

Coordinate design presentations, approvals, and installation schedules.

Prepare client and vendor meeting agendas.

Facilitate purchase orders and project proposals.

Track orders and shipments with vendors and maintain accurate order records.

Prepare installation checklists and support project installations.

Provide expediting reports to the design team and clients.

Manage installations in coordination with receiving warehouses, vendors, and trades.

Resolve product claims, repairs, and replacement follow-ups.

Send post-project follow-ups to clients including surveys and review requests.

Systems & Process Management

Maintain project management and documentation systems such as Monday.com, Studio Designer, and Dropbox.

Continuously improve systems and processes to increase efficiency and streamline workflows.

Organize and maintain client files and documentation within Dropbox.

Team & Office Coordination

Support Senior Designers with team organization and administrative coordination.

Prepare for and facilitate weekly team meetings.

Manage new leads and project pipeline, including scheduling introductory calls and consultations.

Maintain the team calendar, scheduling meetings and sending reminders to clients, vendors, and designers.

Ensure the office environment remains organized, productive, and welcoming, including managing supplies and provisions.

Vendor & Partner Management

Maintain relationships with vendors, tradespeople, and suppliers.

Identify and onboard new vendors aligned with the company’s design vision.

Collect and maintain W9 forms and proof of insurance for new trades.

Schedule vendor meetings and coordinate participation in trade events such as High Point Market.

Financial Coordination

Support Senior Designers with financial tracking and communication.

Liaise with the bookkeeper on weekly reconciliation updates.

Manage Accounts Payable (AP) and Accounts Receivable (AR) processes.

Communicate with clients regarding outstanding payments when necessary.

Qualifications & Experience

2–3 years of experience in the interior design industry or a related field.

Experience coordinating design projects, vendors, and client communications.

Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.

Experience using Monday.com and Studio Designer is preferred.

Key Skills & Attributes

The ideal candidate will demonstrate:

A strong appreciation for beauty, aesthetics, and design

Exceptional organizational and detail-oriented skills

Strong written and verbal communication abilities

Professional and confident client relationship management

Ability to thrive in a fast-paced, creative team environment

Proactive problem-solving skills

Excellent time management and prioritization abilities

A team-oriented mindset with a client-first approach

Initiative, reliability, and strong work ethic

• Manage all phases of the client journey from initial inquiry through project installation.
• Onboard new clients and manage expectations regarding timelines, scope, and deliverables.
• Send, track, and maintain Master Service Agreements (MSAs) and Statements of Work (SOWs).
• Coordinate design presentations, approvals, and installation schedules.
• Prepare client and vendor meeting agendas.
• Facilitate purchase orders and project proposals.
• Track orders and shipments with vendors and maintain accurate order records.
• Prepare installation checklists and support project installations.
• Provide expediting reports to the design team and clients.
• Manage installations in coordination with receiving warehouses, vendors, and trades.
• Resolve product claims, repairs, and replacement follow-ups.
• Send post-project follow-ups to clients including surveys and review requests.
• Maintain project management and documentation systems such as Monday.com, Studio Designer, and Dropbox.
• Continuously improve systems and processes to increase efficiency and streamline workflows.
• Organize and maintain client files and documentation within Dropbox.
• Support Senior Designers with team organization and administrative coordination.
• Prepare for and facilitate weekly team meetings.
• Manage new leads and project pipeline, including scheduling introductory calls and consultations.
• Maintain the team calendar, scheduling meetings and sending reminders to clients, vendors, and designers.
• Ensure the office environment remains organized, productive, and welcoming, including managing supplies and provisions.
• Maintain relationships with vendors, tradespeople, and suppliers.
• Identify and onboard new vendors aligned with the company’s design vision.
• Collect and maintain W9 forms and proof of insurance for new trades.
• Schedule vendor meetings and coordinate participation in trade events such as High Point Market.
• Support Senior Designers with financial tracking and communication.
• Liaise with the bookkeeper on weekly reconciliation updates.
• Manage Accounts Payable (AP) and Accounts Receivable (AR) processes.
• Communicate with clients regarding outstanding payments when necessary.

• A strong appreciation for beauty, aesthetics, and design
• Exceptional organizational and detail-oriented skills
• Strong written and verbal communication abilities
• Professional and confident client relationship management
• Ability to thrive in a fast-paced, creative team environment
• Proactive problem-solving skills
• Excellent time management and prioritization abilities
• A team-oriented mindset with a client-first approach
• Initiative, reliability, and strong work ethic

• 2–3 years of experience in the interior design industry or a related field.
• Experience coordinating design projects, vendors, and client communications.
• Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
• Experience using Monday.com and Studio Designer is preferred.