Background information about the job or company (e.g., role context, company overview)

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

Our Engineering client in Nairobi deals in heavy machinery spare parts, accessories and fittings in the manufacturing, oil and gas industry. The ideal candidate should be competent and be able to work with various brands.

Responsibilities or duties

• Responsible for providing hands on technical expertise regarding injector pumps and parts.
• Providing technical advice and support in supply, maintenance and calibration of injector pumps and parts.
• Inspect, repair and maintain injectors
• Sourcing out for sales leads.
• Perform tests and conduct routine maintenance and servicing on injectors
• Participate in planning and execution of marketing and sales promotional activities to promote sales and product awareness.\
• Assist develop parts distribution network through identification of potential partners.
• Conduct customer visits and support through training and supply of catalogues and training materials.
• Conduct comprehensive market research, qualifying leads and crafting persuasive proposals.
• Conduct regular field visits to prospect and generate sales;
• Provide exemplary client service through timely follow-ups and tailored solutions.
• Develop detailed customer profile to understand their current and future requirements.
• Follow up with credit customers to ensure timely payment for parts purchased on credit.
• Prepare accurate quotations to ensure customers are informed of prices and stock availability in a timely manner, and close sales;
• Respond to customer complaints promptly to enhance customer satisfaction and retention
• Assist in record keeping i.e. filing and stock taking.
• Collaborate with various teams to ensure proper inventory management and reporting.
• Assist in testing the received Pump/ Injectors as per job order and customer
• Assist in repairing the Pump/ Injectors with the required parts as per standard repair procedure.
• Any other relevant duties as assigned.

Qualifications or requirements (e.g., education, skills)

• Diploma in Mechanical Engineering or Plant Mechanics or Diesel Engine Works
• Excellent sales experience.
• Proficiency in Microsoft Office is a plus
• Outstanding Communication skills
• Excellent time management skills
• Ability to handle work pressure.

Experience needed

At least 3 years’ experience in similar role

• Responsible for providing hands on technical expertise regarding injector pumps and parts.
• Providing technical advice and support in supply, maintenance and calibration of injector pumps and parts.
• Inspect, repair and maintain injectors
• Sourcing out for sales leads.
• Perform tests and conduct routine maintenance and servicing on injectors
• Participate in planning and execution of marketing and sales promotional activities to promote sales and product awareness.\
• Assist develop parts distribution network through identification of potential partners.
• Conduct customer visits and support through training and supply of catalogues and training materials.
• Conduct comprehensive market research, qualifying leads and crafting persuasive proposals.
• Conduct regular field visits to prospect and generate sales;
• Provide exemplary client service through timely follow-ups and tailored solutions.
• Develop detailed customer profile to understand their current and future requirements.
• Follow up with credit customers to ensure timely payment for parts purchased on credit.
• Prepare accurate quotations to ensure customers are informed of prices and stock availability in a timely manner, and close sales;
• Respond to customer complaints promptly to enhance customer satisfaction and retention
• Assist in record keeping i.e. filing and stock taking.
• Collaborate with various teams to ensure proper inventory management and reporting.
• Assist in testing the received Pump/ Injectors as per job order and customer
• Assist in repairing the Pump/ Injectors with the required parts as per standard repair procedure.
• Any other relevant duties as assigned.

• Proficiency in Microsoft Office is a plus
• Outstanding Communication skills
• Excellent time management skills
• Ability to handle work pressure.

• Diploma in Mechanical Engineering or Plant Mechanics or Diesel Engine Works
• Excellent sales experience.