Digital Systems Analyst job at Trocaire
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Digital Systems Analyst
2026-03-11T12:05:37+00:00
Trocaire
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_5353/logo/trocaire.png
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Professional Services
Computer & IT,Social Services & Nonprofit,Business Operations
KES
MONTH
2026-03-22T17:00:00+00:00
8

Trócaire was set up in 1973 as a charity to express the concern of the Irish Catholic Church for the suffering of people living in the world’s poorest regions.

Key responsibilities

System Administration:

  • Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration Salesforce Unit4 (Agresso)
  • Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso).
  • Maintain detailed system. configuration and access management documentation.

Enterprise Systems Design and Improvement:

  • Provide technical and functional expertise in the design and enhancement of enterprise systems.
  • Conduct in-depth analysis of existing systems to identify optimisation opportunities.
  • Develop and propose improvements to system functionality, workflow, and user experience.
  • Create detailed technical specifications for system enhancements and new feature implementations.
  • Evaluate emerging technologies and their potential application to Trócaire's enterprise systems

Organisational Project Management:

  • Lead and manage enterprise system improvement projects from conception to implementation.
  • Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
  • Coordinate cross-functional teams to ensure successful project execution.
  • Conduct thorough impact assessments and change management planning.
  • Implement and monitor project metrics to track success and drive continuous improvement.

Day-to-Day Support:

  • Provide backup support for monitoring the Digital Services helpdesk functions.
  • Ensure seamless resolution of incidents and requests during primary staff absence
  • Liaise with 3rd party suppliers to resolve critical system issues –
  • Conduct targeted application training to maintain system user proficiency
  • To take on other duties that may be assigned by the Head of Enterprise Systems.

Essential Requirements

Education:

IT qualification or equivalent hands-on experience.

Experience:

  • Minimum of 3 years experience in an IT Services, IT Support role, experience in Salesforce (administration, configuration, or development) or Unit4 Business World (Agresso). Experience with both platforms is highly desirable.
  • Experience in providing IT Service Delivery using the ITIL framework
  • Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.
  • Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration Salesforce
  • Unit4 (Agresso)
  • Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso).
  • Maintain detailed system. configuration and access management documentation.
  • Provide technical and functional expertise in the design and enhancement of enterprise systems.
  • Conduct in-depth analysis of existing systems to identify optimisation opportunities.
  • Develop and propose improvements to system functionality, workflow, and user experience.
  • Create detailed technical specifications for system enhancements and new feature implementations.
  • Evaluate emerging technologies and their potential application to Trócaire's enterprise systems
  • Lead and manage enterprise system improvement projects from conception to implementation.
  • Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
  • Coordinate cross-functional teams to ensure successful project execution.
  • Conduct thorough impact assessments and change management planning.
  • Implement and monitor project metrics to track success and drive continuous improvement.
  • Provide backup support for monitoring the Digital Services helpdesk functions.
  • Ensure seamless resolution of incidents and requests during primary staff absence
  • Liaise with 3rd party suppliers to resolve critical system issues –
  • Conduct targeted application training to maintain system user proficiency
  • To take on other duties that may be assigned by the Head of Enterprise Systems.
  • Salesforce administration, configuration, or development
  • Unit4 Business World (Agresso) administration, configuration, or development
  • ITIL framework
  • System administration
  • Enterprise systems design and improvement
  • Project management
  • Helpdesk support
  • Liaising with third-party suppliers
  • Application training
  • IT qualification or equivalent hands-on experience.
bachelor degree
36
JOB-69b15a91ace3d

Vacancy title:
Digital Systems Analyst

[Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT,Social Services & Nonprofit,Business Operations]

Jobs at:
Trocaire

Deadline of this Job:
Sunday, March 22 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Wednesday, March 11 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Trócaire was set up in 1973 as a charity to express the concern of the Irish Catholic Church for the suffering of people living in the world’s poorest regions.

Key responsibilities

System Administration:

  • Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration Salesforce Unit4 (Agresso)
  • Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso).
  • Maintain detailed system. configuration and access management documentation.

Enterprise Systems Design and Improvement:

  • Provide technical and functional expertise in the design and enhancement of enterprise systems.
  • Conduct in-depth analysis of existing systems to identify optimisation opportunities.
  • Develop and propose improvements to system functionality, workflow, and user experience.
  • Create detailed technical specifications for system enhancements and new feature implementations.
  • Evaluate emerging technologies and their potential application to Trócaire's enterprise systems

Organisational Project Management:

  • Lead and manage enterprise system improvement projects from conception to implementation.
  • Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
  • Coordinate cross-functional teams to ensure successful project execution.
  • Conduct thorough impact assessments and change management planning.
  • Implement and monitor project metrics to track success and drive continuous improvement.

Day-to-Day Support:

  • Provide backup support for monitoring the Digital Services helpdesk functions.
  • Ensure seamless resolution of incidents and requests during primary staff absence
  • Liaise with 3rd party suppliers to resolve critical system issues –
  • Conduct targeted application training to maintain system user proficiency
  • To take on other duties that may be assigned by the Head of Enterprise Systems.

Essential Requirements

Education:

IT qualification or equivalent hands-on experience.

Experience:

  • Minimum of 3 years experience in an IT Services, IT Support role, experience in Salesforce (administration, configuration, or development) or Unit4 Business World (Agresso). Experience with both platforms is highly desirable.
  • Experience in providing IT Service Delivery using the ITIL framework
  • Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Application Link:Click Here to Apply Now

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Kenya
Job Type: Full-time
Deadline of this Job: Sunday, March 22 2026
Duty Station: Nairobi | Nairobi
Posted: 11-03-2026
No of Jobs: 1
Start Publishing: 11-03-2026
Stop Publishing (Put date of 2030): 10-10-2076
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