Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that bui...

Direct Sales Executives-Maragoli

Job TypeFull Time

QualificationBA/BSc/HND , Diploma

Experience1 year

LocationVihiga

Job FieldSales and Business Development

Purpose of the Role

The Direct Sales Executive will be responsible for driving revenue growth through subscriber acquisition and retention. The role requires proactive engagement with customers, execution of sales initiatives, and delivery of exceptional service standards.

Key Responsibilities

Customer Acquisition

Ensure compliance with onboarding processes including KYC and customer education.

Collaborate with line management to develop and monitor sales initiatives.

Track adherence to SLAs during acquisition and onboarding.

Recover devices from noncompliant customers.

Customer Support

Provide first-level troubleshooting and resolution of customer issues.

Escalate unresolved customer and network issues appropriately.

Reporting

Collate daily target achievements and analyze monthly market trends.

Prepare dashboards for weekly reviews and ad-hoc reports.

Market Intelligence

Monitor and report competitor activities.

Provide customer insights and suggest relevant products or services.

Market Activation

Plan and execute on-ground marketing initiatives such as roadshows, estate activations, and mall campaigns.

Qualifications

Graduate degree or Diploma in Business Administration or equivalent.

Understanding of telecom/fixed wireless trends is an advantage.

Minimum of 1 year in outdoor sales, preferably in telecom.

Commercial acumen with knowledge of competition, devices, packages, and commission schemes.

Tech-savvy with understanding of 5G and Fixed Wireless Services.

Resilience and ability to deliver against stretch targets.

Strong entrepreneurial spirit.

Performance-driven mindset with strong planning and organizational skills.

Self-motivated, enthusiastic, and energetic.

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• Ensure compliance with onboarding processes including KYC and customer education.
• Collaborate with line management to develop and monitor sales initiatives.
• Track adherence to SLAs during acquisition and onboarding.
• Recover devices from noncompliant customers.
• Provide first-level troubleshooting and resolution of customer issues.
• Escalate unresolved customer and network issues appropriately.
• Collate daily target achievements and analyze monthly market trends.
• Prepare dashboards for weekly reviews and ad-hoc reports.
• Monitor and report competitor activities.
• Provide customer insights and suggest relevant products or services.
• Plan and execute on-ground marketing initiatives such as roadshows, estate activations, and mall campaigns.

• Commercial acumen
• Knowledge of competition, devices, packages, and commission schemes
• Tech-savvy
• Understanding of 5G and Fixed Wireless Services
• Resilience
• Ability to deliver against stretch targets
• Entrepreneurial spirit
• Performance-driven mindset
• Strong planning and organizational skills
• Self-motivated
• Enthusiastic
• Energetic

• Graduate degree or Diploma in Business Administration or equivalent.
• Understanding of telecom/fixed wireless trends is an advantage.