The role combines high-level coordination, strong communication, and hands-on execution to keep priorities moving, unblock teams, and ensure the COO’s strategy translates into measurable results across operations, risk, and scale-up initiatives.

Key Responsibilities:

Process Excellence & Continuous Improvement (20%)

• Lead end-to-end process reviews across key workflows (e.g., client journey, loan processing, staff journey, procurement)
• Identify inefficiencies and implement simplified, scalable processes
• Drive a culture of continuous improvement and operational excellence
• Support teams to adopt and sustain improved ways of working
• Lead and support priority projects under the COO, including scale-up initiatives and new country readiness
• Conduct rapid process reviews across operations (e.g., client journey, procurement, approvals) and recommend improvements
• Coordinate and manage consultants supporting operational transformation initiatives
• Track delivery against key operational KPIs and escalate risks or delays

Enterprise level Operations, Risk, Systems & Performance Tracking (20 %)

• Support the COO in strengthening enterprise risk management, including risk tracking and mitigation follow-up
• Coordinate initiatives related to security, safeguarding, legal/contracting, and operational standards
• Support digital transformation efforts by improving visibility, dashboards, and reporting systems
• Ensure operational policies and standards are documented, communicated, and implemented consistently
• Support COO in corporate performance tracking

Communications & Alignment (25%)

• Draft and refine high-quality internal and external communications (presentations, updates, reports)
• Translate strategy into clear, actionable messaging for teams across countries
• Drive alignment across departments by ensuring consistent messaging and priorities
• Facilitate workshops, leadership meetings, and cross-functional planning sessions

Executive Coordination (10%)

• Organize Office of COO Leaders meetings, as well as other key meetings/forums
• Prepare briefing notes, talking points, and decision memos for internal and external engagements
• Coordinate Office of COO board reports
• Track action items from leadership meetings and ensure timely follow-through
• Represent the COO in meetings where appropriate and ensure clear communication back to teams
• Coordinate Board and executive-level materials in collaboration with leadership

WHO WE ARE LOOKING FOR

Inkomoko has found that our happiest and most effective colleagues are proactive, resourceful, self-motivated, trustworthy, and accountable. They are go-getters with a can-do attitude, who support their teammates with sincerity. No task is too small and above all, they are humble and willing to give and receive feedback.

This role requires someone who is highly organized, detail-oriented, and execution-focused, while able to operate at a strategic level when needed.

Core Capabilities:

• Strong system, process experience
• Strong facilitation skills both in person and use of virtual facilitation tools
• Exceptional report writing experience
• Exceptional communicator: Clear, concise writer and confident facilitator across all levels
• Execution-focused: Strong ability to track details, manage follow-through, and deliver results
• Highly organized: Able to manage multiple priorities with precision and discipline
• Problem solver: Quickly identifies issues and drives practical solutions
• Trusted partner: Exercises sound judgment, discretion, and integrity
• Adaptable and resilient: Thrives in a fast-paced, high-growth environment

Experience & Qualifications:

• 8+ years of experience in operations, consulting, program management, or executive support roles
• Organisational effectiveness
• Prior experience supporting a senior executive (COO, CEO, or similar) strongly preferred
• Experience in high-growth, mission-driven or startup environments is an advantage
• Strong proficiency in productivity tools, data systems, and presentation platforms
• Bachelor’s degree required; Master’s degree is an advantage.

Key competencies:

We are looking for someone who;

• Thinks and Plans Strategically - Identifies opportunities using future-focused thinking (5+ years ahead); creates a strategic path to operationalize work plans
• Coaches - Facilitates skill development by asking the right questions and providing motivational feedback; enables others and builds their confidence and self-esteem to solve problems independently.
• Manages Complexity - Making sense of information to effectively solve problems
• Leadership - Operates with commitment to values and culture, while supporting the growth and development of others.

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Performance-based bonus
• Incredible company culture, with opportunities for learning and growth
• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
• Ability to make a significant social impact to your community
• Health insurance for self and family
• Staff savings and provident fund, negotiated bank rates for long-term employees
• Generous annual leave, parental leave, and sabbatical options.

• Lead end-to-end process reviews across key workflows (e.g., client journey, loan processing, staff journey, procurement)
• Identify inefficiencies and implement simplified, scalable processes
• Drive a culture of continuous improvement and operational excellence
• Support teams to adopt and sustain improved ways of working
• Lead and support priority projects under the COO, including scale-up initiatives and new country readiness
• Conduct rapid process reviews across operations (e.g., client journey, procurement, approvals) and recommend improvements
• Coordinate and manage consultants supporting operational transformation initiatives
• Track delivery against key operational KPIs and escalate risks or delays
• Support the COO in strengthening enterprise risk management, including risk tracking and mitigation follow-up
• Coordinate initiatives related to security, safeguarding, legal/contracting, and operational standards
• Support digital transformation efforts by improving visibility, dashboards, and reporting systems
• Ensure operational policies and standards are documented, communicated, and implemented consistently
• Support COO in corporate performance tracking
• Draft and refine high-quality internal and external communications (presentations, updates, reports)
• Translate strategy into clear, actionable messaging for teams across countries
• Drive alignment across departments by ensuring consistent messaging and priorities
• Facilitate workshops, leadership meetings, and cross-functional planning sessions
• Organize Office of COO Leaders meetings, as well as other key meetings/forums
• Prepare briefing notes, talking points, and decision memos for internal and external engagements
• Coordinate Office of COO board reports
• Track action items from leadership meetings and ensure timely follow-through
• Represent the COO in meetings where appropriate and ensure clear communication back to teams
• Coordinate Board and executive-level materials in collaboration with leadership

• Strong system, process experience
• Strong facilitation skills both in person and use of virtual facilitation tools
• Exceptional report writing experience
• Exceptional communicator: Clear, concise writer and confident facilitator across all levels
• Execution-focused: Strong ability to track details, manage follow-through, and deliver results
• Highly organized: Able to manage multiple priorities with precision and discipline
• Problem solver: Quickly identifies issues and drives practical solutions
• Trusted partner: Exercises sound judgment, discretion, and integrity
• Adaptable and resilient: Thrives in a fast-paced, high-growth environment
• Strong proficiency in productivity tools, data systems, and presentation platforms
• Thinks and Plans Strategically
• Coaches
• Manages Complexity
• Leadership

• 8+ years of experience in operations, consulting, program management, or executive support roles
• Organisational effectiveness
• Prior experience supporting a senior executive (COO, CEO, or similar) strongly preferred
• Experience in high-growth, mission-driven or startup environments is an advantage
• Bachelor’s degree required; Master’s degree is an advantage.