Role Outline

To plan, manage and coordinate all HGV drivers’ activity in the country in order to ensure cost effective and quality service is rendered to the client (internal & external) in line with DHL Supply chain strategy.

Key Responsibilities

Operational Management

• To ensure both internal and external customers are treated with respect by drivers and always receive the highest possible level of service.
• Ensure availability of competent drivers to always meet customer requirements.
• Lead and manage a team of drivers.
• Appropriately handle customer grievances or queries related to HGV drivers.
• To act as the principal operational liaison between DHL supply chain management and the team.
• Build trusted relationship with control tower, workshop and operation colleagues to ensure to ensure efficient driver duties execution.
• Appraise management on general driver activities, challenges and outcomes on a day-to-day basis.
• Work closely with driver trainer.
• Observe and enforce all DHL supply chain statutory and industry best practices obligations tied to driver management.
• Ensure all delivery paperwork, briefing/debriefing reports, preposition check list, weekly time sheets, and any other required paper is checked, appropriately field or forwarded to relevant personnel in a timely and organized manner.
• Evaluate driver violation report and take appropriate measures
• Ensure driver management department complies with company and local statutory obligations & legislations, health and safety, quality & BCM.
• Exceptions right and night parking fees report.
• Responsibility of driver duty roster design to maximize on driver availability to effectively serve the customer while appropriate rest periods (offs, leave, sick offs etc.) observed & cost controls in place (6th & 7th) day costs, allowances etc.
• Develop a culture of respect and high performance within your team closely follow the EOS ensuring action plans are well formulated follows & updated on MATT.
• To administer and report performance measurement of drivers, this includes provision of data used run the driver incentive scheme & the support of the same.
• To monitor, report and propose corrective /preventive measures against any event or action that poses an operation or financial risk to DHL supply chain vehicular assets, consignments and fuel.
• Management of the 6th & 7 the day.
• Drive KPIs to ensure contract fulfillment and meet DHL’s operational expectations.
• Maintain strong customer relationships.

Leadership & Stakeholder Collaboration

• Identify, develop, and empower team members to perform at their best.
• Foster an inclusive, collaborative, and high-performing workplace culture.

Qualifications & Experience

• Bachelor’s degree in Logistics, Supply Chain Management.
• Minimum of 5 years of experience in logistics.
• Fuel tracking.
• Manage and plan biweekly driver toolbox meeting.
• Proven experience in driver leadership.
• Experience in project management, people management.
• Strong analytical and problem-solving skills, with the ability to drive continuous improvement.
• Proficiency in MS Office and other relevant logistics management tools.
• A deep understanding of supply chain needs, particularly within Logistics environment.

• To ensure both internal and external customers are treated with respect by drivers and always receive the highest possible level of service.
• Ensure availability of competent drivers to always meet customer requirements.
• Lead and manage a team of drivers.
• Appropriately handle customer grievances or queries related to HGV drivers.
• To act as the principal operational liaison between DHL supply chain management and the team.
• Build trusted relationship with control tower, workshop and operation colleagues to ensure to ensure efficient driver duties execution.
• Appraise management on general driver activities, challenges and outcomes on a day-to-day basis.
• Work closely with driver trainer.
• Observe and enforce all DHL supply chain statutory and industry best practices obligations tied to driver management.
• Ensure all delivery paperwork, briefing/debriefing reports, preposition check list, weekly time sheets, and any other required paper is checked, appropriately field or forwarded to relevant personnel in a timely and organized manner.
• Evaluate driver violation report and take appropriate measures
• Ensure driver management department complies with company and local statutory obligations & legislations, health and safety, quality & BCM.
• Exceptions right and night parking fees report.
• Responsibility of driver duty roster design to maximize on driver availability to effectively serve the customer while appropriate rest periods (offs, leave, sick offs etc.) observed & cost controls in place (6th & 7th) day costs, allowances etc.
• Develop a culture of respect and high performance within your team closely follow the EOS ensuring action plans are well formulated follows & updated on MATT.
• To administer and report performance measurement of drivers, this includes provision of data used run the driver incentive scheme & the support of the same.
• To monitor, report and propose corrective /preventive measures against any event or action that poses an operation or financial risk to DHL supply chain vehicular assets, consignments and fuel.
• Management of the 6th & 7 the day.
• Drive KPIs to ensure contract fulfillment and meet DHL’s operational expectations.
• Maintain strong customer relationships.
• Identify, develop, and empower team members to perform at their best.
• Foster an inclusive, collaborative, and high-performing workplace culture.

• Fuel tracking.
• Manage and plan biweekly driver toolbox meeting.
• Proven experience in driver leadership.
• Experience in project management, people management.
• Strong analytical and problem-solving skills, with the ability to drive continuous improvement.
• Proficiency in MS Office and other relevant logistics management tools.
• A deep understanding of supply chain needs, particularly within Logistics environment.

• Bachelor’s degree in Logistics, Supply Chain Management.