Background information about the job or company (e.g., role context, company overview)

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

Responsibilities or duties

Perform maintenance and operations activities within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Execute and follow-up the network extensions.

Detect and give warning about dysfunctions of network elements.

Qualifications or requirements (e.g., education, skills)

BA/BSc/HND

Experience needed

2 years

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Primary Reporting: Team Leader Field Operations

Secondary Reporting: Regional Technical Manager

Department: Technology

Leadership Level: Individual/Team Contribution

Organization Structure (must include who this position reports to)

Job Magnitude: Team Size

Number of employees directly reporting to this job: 0

Number of indirect reports (i.e. employees reporting to the direct report) 0

Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job): 0

Key Responsibilities

• Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment & environs health checks.
• Work in Coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate & timely correction is achieved and that clears are confirmed and communicated as necessary.
• Propose improvement actions of the network structure.
• Accurately carry out preventive maintenance program and make reports on the same.
• Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications
• Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation
• Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made.

Principal Outputs

• Achievement of performance KPIs
• Ensure network availability of >99.60%
• Achieve 80% of TTs within SLA
• Ensure network quality with packet loss of nment

Environment

(Provide a brief description of the environment within which the job operates e.g. remote locations, multiple interfaces across units, function head, multi-function, etc.)

Management planning cycle (Micro vs Macro planning)

(What type of planning is required and how long in advance?)

• Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment & environs health checks.
• Work in Coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate & timely correction is achieved and that clears are confirmed and communicated as necessary.
• Propose improvement actions of the network structure.
• Accurately carry out preventive maintenance program and make reports on the same.
• Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications
• Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation
• Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made.

• BA/BSc/HND