About Us

CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the Role:

Reporting to the Assistant Manager Fraud Prevention and Investigation, the role holder will conduct objective, fair, thorough, unbiased, and timely digital forensic investigations into allegations of fraud, waste, abuse, or other misconduct committed against the company. The role involves the collection, preservation, analysis, and presentation of digital evidence in support of internal investigations and potential prosecution of technology-related malpractices. The incumbent ensures evidentiary integrity, supports enforcement actions, and contributes to the prevention and deterrence of fraud through forensic readiness and technical expertise.

Key Responsibilities

1. Digital Forensic Investigations

• Identify, acquire, preserve, and analyze digital evidence from various sources including computers, mobile devices, email servers, databases, and cloud systems.
• Recover, reconstruct, and interpret deleted, encrypted, or damaged data relevant to fraud or misconduct cases.
• Conduct forensic imaging and maintain a strict chain of custody for all evidence collected.
• Utilize forensic software and tools to examine data and uncover relevant information for ongoing investigations.
• Prepare comprehensive forensic reports and technical exhibits to support internal investigations, disciplinary hearings, or legal proceedings.
• Provide expert testimony or witness statements in disciplinary or court proceedings where required.
• Provide expert testimony or witness statements in disciplinary or court proceedings where required.

2. Fraud Detection and Investigation

• Collaborate with fraud investigators, internal audit, risk management, and legal teams in identifying digital trails of fraudulent activity.
• Conduct forensic reviews on systems implicated in cases of data manipulation, unauthorized access, or cyber-enabled fraud.
• Conduct digital fraud risk assessment to give reasonable assurance on the integrity of company systems
• Support proactive detection of fraud trends by analyzing digital evidence patterns, anomalies, and emerging fraud schemes.
• Provide technical expertise in designing fraud prevention controls and enhancing systems security posture.

3. Incidence Response and Evidence Management

• Support incident response efforts involving data breaches, cyberattacks, or insider threats.
• Develop and maintain procedures for evidence handling, documentation, and storage in compliance with legal and regulatory requirements.
• Ensure proper chain-of-custody protocols, data integrity and data protection principles are adhered to during all investigations and handling of digital evidence.
• Maintain readiness of forensic tools, software licenses, and secure forensic lab environments.

4. Forensic Readiness and Continuous Improvement

• Develop and implement digital forensics policies, standard operating procedures (SOPs), and guidelines.
• Keep abreast of emerging technologies, forensic methodologies, and legal developments impacting digital evidence management.
• Conduct training and awareness programs for investigators and staff on evidence preservation and reporting procedures.
• Participate in fraud risk assessments and recommend control improvements based on forensic findings.
• Document all findings and prepare reports that will be used both internally and during prosecutions.
• Prioritize follow-up on control enhancement recommendations after closure of an assignment.
• Prepare investigation findings report for internal use and support law enforcement agencies in prosecutions where necessary.
• Performs other duties to support the operational function of the Investigation Unit as determined by the Head of Investigations or Designate.
• Attend Court as a witness in support of such evidence.

Who We’re Looking For

Qualifications

• BSc from a recognized University preferably in Computer Science, Information Technology, Cybersecurity, Criminal Justice Studies, or a relevant field.
• Certification in digital forensics (e.g., Certified Cyber Forensics Professional, GIAC Certified Forensic Analyst, CFCE (Certified Forensic Computer Examiner), or CEH (Certified Ethical Hacker))
• CFE / CISA / CISM or other relevant certification is an added advantage
• At least 2 years’ experience in fraud / forensic investigations
• Proven track record in investigating technology-driven fraud or misconduct cases.

Key Competencies

• Conflict resolution with display of good interviewing and interrogation skills
• High levels of integrity and confidentiality in data and information management
• Excellent digital forensics analytical and report writing skills
• Ability to use both forensics and analytical tools to extract information from data set
• Emotional intelligence and a high degree of cultural sensitivity

Why Join Us?

Joining CIC Group as a Fraud Management Officer gives you the opportunity to be at the forefront of safeguarding the integrity of one of Kenya’s leading financial institutions. In this role, you will apply your forensic expertise to uncover complex fraud schemes, strengthen our digital resilience, and directly contribute to protecting our customers, systems, and reputation. You will work in a dynamic, collaborative environment where your insights shape fraud prevention strategies and enhance the security posture of the entire Group. If you are driven by purpose, professionalism, and the challenge of solving high-impact cases, CIC offers a platform to grow, innovate, and make a meaningful difference.

• Identify, acquire, preserve, and analyze digital evidence from various sources including computers, mobile devices, email servers, databases, and cloud systems.
• Recover, reconstruct, and interpret deleted, encrypted, or damaged data relevant to fraud or misconduct cases.
• Conduct forensic imaging and maintain a strict chain of custody for all evidence collected.
• Utilize forensic software and tools to examine data and uncover relevant information for ongoing investigations.
• Prepare comprehensive forensic reports and technical exhibits to support internal investigations, disciplinary hearings, or legal proceedings.
• Provide expert testimony or witness statements in disciplinary or court proceedings where required.
• Collaborate with fraud investigators, internal audit, risk management, and legal teams in identifying digital trails of fraudulent activity.
• Conduct forensic reviews on systems implicated in cases of data manipulation, unauthorized access, or cyber-enabled fraud.
• Conduct digital fraud risk assessment to give reasonable assurance on the integrity of company systems
• Support proactive detection of fraud trends by analyzing digital evidence patterns, anomalies, and emerging fraud schemes.
• Provide technical expertise in designing fraud prevention controls and enhancing systems security posture.
• Support incident response efforts involving data breaches, cyberattacks, or insider threats.
• Develop and maintain procedures for evidence handling, documentation, and storage in compliance with legal and regulatory requirements.
• Ensure proper chain-of-custody protocols, data integrity and data protection principles are adhered to during all investigations and handling of digital evidence.
• Maintain readiness of forensic tools, software licenses, and secure forensic lab environments.
• Develop and implement digital forensics policies, standard operating procedures (SOPs), and guidelines.
• Keep abreast of emerging technologies, forensic methodologies, and legal developments impacting digital evidence management.
• Conduct training and awareness programs for investigators and staff on evidence preservation and reporting procedures.
• Participate in fraud risk assessments and recommend control improvements based on forensic findings.
• Document all findings and prepare reports that will be used both internally and during prosecutions.
• Prioritize follow-up on control enhancement recommendations after closure of an assignment.
• Prepare investigation findings report for internal use and support law enforcement agencies in prosecutions where necessary.
• Performs other duties to support the operational function of the Investigation Unit as determined by the Head of Investigations or Designate.
• Attend Court as a witness in support of such evidence.

• Conflict resolution with display of good interviewing and interrogation skills
• High levels of integrity and confidentiality in data and information management
• Excellent digital forensics analytical and report writing skills
• Ability to use both forensics and analytical tools to extract information from data set
• Emotional intelligence and a high degree of cultural sensitivity

• BSc from a recognized University preferably in Computer Science, Information Technology, Cybersecurity, Criminal Justice Studies, or a relevant field.
• Certification in digital forensics (e.g., Certified Cyber Forensics Professional, GIAC Certified Forensic Analyst, CFCE (Certified Forensic Computer Examiner), or CEH (Certified Ethical Hacker))
• CFE / CISA / CISM or other relevant certification is an added advantage