Job Purpose:

Responsible for ensuring that all customers are attended to accordingly, as well as embody and protect the correct image of the organization.

Skills & Qualifications.

Diploma in Front Office Management, Reception, Customer Care, and Public Relations.

Experience

Two (2) years’ experience in a similar role, preferably in a similar setting.

Behavioral Competencies.

• Impeccable verbal and written communication skills.
• Resourceful and proactive.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

• Receives and attends to incoming guests at the reception.
• Checks in guests by assisting them to fill the check-in form with details i.e. passport, and accompanying them to their respective apartments.
• Keeps abreast of room status by coordinating with the housekeeping leader. Is aware of the room location, type, and rates.
• Ensures that the correct inventory is taken of all the contents in the apartment during check-in and check-out.
• Assists tenants on how to operate the appliances in the apartments.
• Receives calls and directs them to the right recipient using proper telephone etiquette.
• Handles guest complaints in regard to internet, Wi-Fi, DSTV, laundry etc.
• Liaises with the housekeeping supervisor regarding cleaning and specific requirements of the guests.
• Assists tenants with any queries they may have or need in terms of where to get specific services in the area.
• Assists walk in guests who want to view the apartments or make reservations.
• Follows up with the tenant list to know the position of the tenancy in case of vacant apartments.
• Receives parcels or letters on behalf of the tenants.
• Assist guests in ordering meals or advise them where they can get meals.
• Liaises with maintenance for any issues arising that need escalation to management.
• Liaises with the maintenance team to ensure emergencies at night are sorted, e.g., faulty lifts, power failure, switch on the generator, etc.
• Ensure that Guest complaints are resolved promptly and appropriately.
• Liaise with the Food and Beverage department on in-house guest meal plans.
• Conduct proper filing of guest folios daily.

• Impeccable verbal and written communication skills.
• Resourceful and proactive.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

• Diploma in Front Office Management, Reception, Customer Care, and Public Relations.