Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

Role Objective

Our client is seeking a friendly, professional, and efficient Front Office Assistant to serve as the first point of contact for guests and visitors. The role supports daily reception operations, ensures clear and effective communication, and contributes to a positive guest experience within a busy hospitality environment.

Core Duties and Responsibilities

• Receive and welcome guests and visitors in a courteous and professional manner.
• Support guest arrival and departure processes in accordance with front office procedures.
• Handle guest enquiries, requests, and concerns, escalating issues when necessary.
• Manage incoming calls, emails, and front desk communication efficiently.
• Provide accurate information regarding hotel services, facilities, and policies.
• Liaise with housekeeping, security, and other departments to ensure smooth operations.
• Maintain up-to-date guest records, reservations, and front office documentation.
• Assist with scheduling and coordination of meeting rooms and hotel facilities.
• Ensure the reception and front office areas are clean, organised, and presentable at all times.
• Provide general administrative support related to front office operations.
• Assist with arranging guest transport and other services when required.
• Adhere to hotel standards, procedures, and customer service guidelines.
• Perform any other duties assigned by management.

Job Specifications and Qualifications

• Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
• Proficiency in MS Office Suite
• At least 1 year relevant work experience.

Key Competencies

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Problem-solving
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Strong interpersonal skills and customer service orientation

• Receive and welcome guests and visitors in a courteous and professional manner.
• Support guest arrival and departure processes in accordance with front office procedures.
• Handle guest enquiries, requests, and concerns, escalating issues when necessary.
• Manage incoming calls, emails, and front desk communication efficiently.
• Provide accurate information regarding hotel services, facilities, and policies.
• Liaise with housekeeping, security, and other departments to ensure smooth operations.
• Maintain up-to-date guest records, reservations, and front office documentation.
• Assist with scheduling and coordination of meeting rooms and hotel facilities.
• Ensure the reception and front office areas are clean, organised, and presentable at all times.
• Provide general administrative support related to front office operations.
• Assist with arranging guest transport and other services when required.
• Adhere to hotel standards, procedures, and customer service guidelines.
• Perform any other duties assigned by management.

• Proficiency in MS Office Suite
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Problem-solving
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Strong interpersonal skills and customer service orientation

• Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
• Proficiency in MS Office Suite
• At least 1 year relevant work experience.