Background information about the job or company (e.g., role context, company overview)

Responsibilities or duties

Oversee all front office operations including reception, reservations, guest relations, concierge, and switchboard

Lead, train, mentor, and motivate the front office team

Ensure efficient handling of guest check-ins/outs, room allocations, and account billing

Manage room inventory and work with housekeeping to optimize occupancy and revenue

Handle and resolve guest complaints promptly

Monitor front office performance metrics (occupancy rates, RevPAR, guest satisfaction)

Prepare front office schedules and manage shift rosters

Ensure all front office procedures comply with SOPs

Qualifications or requirements (e.g., education, skills)

Bachelor's degree or Diploma in Hospitality Management, Tourism, or related field

Proficiency in hotel PMS (Opera or equivalent)

Strong command of English; additional languages are an advantage

Experience needed

Minimum 2 years in a hospitality environment

Minimum 3 years' experience in a front office role, with at least 2 years in a supervisory capacity

• Oversee all front office operations including reception, reservations, guest relations, concierge, and switchboard
• Lead, train, mentor, and motivate the front office team
• Ensure efficient handling of guest check-ins/outs, room allocations, and account billing
• Manage room inventory and work with housekeeping to optimize occupancy and revenue
• Handle and resolve guest complaints promptly
• Monitor front office performance metrics (occupancy rates, RevPAR, guest satisfaction)
• Prepare front office schedules and manage shift rosters
• Ensure all front office procedures comply with SOPs

• Proficiency in hotel PMS (Opera or equivalent)
• Strong command of English
• Additional languages are an advantage

• Bachelor's degree or Diploma in Hospitality Management, Tourism, or related field
• Minimum 3 years' experience in a front office role, with at least 2 years in a supervisory capacity