Job Summary:

Amical Hospitality Consultants is seeking a competent, dynamic, and customer-focused Front Office / Marketer to join our client, a resort in Nairobi. The successful candidate will combine front office operations with marketing responsibilities, ensuring exceptional guest experiences while driving business growth.

Key Responsibilities:

• Manage front office operations, including guest check-in/check-out, reservations, and inquiries.
• Provide exceptional customer service and create a welcoming atmosphere for guests.
• Develop and implement marketing strategies to promote the resort's services and facilities.
• Identify new business opportunities and build strong client relationships.
• Coordinate with other departments to ensure seamless guest experiences.
• Handle guest complaints and resolve issues professionally.
• Maintain accurate records and reports.
• Support promotional campaigns and events.

Requirements:

• Relevant education in Hospitality, Marketing, Business, or a related field.
• Experience in both marketing and front office is a must.
• Preference for hospitality background.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Customer-focused and results-driven.

• Manage front office operations, including guest check-in/check-out, reservations, and inquiries.
• Provide exceptional customer service and create a welcoming atmosphere for guests.
• Develop and implement marketing strategies to promote the resort's services and facilities.
• Identify new business opportunities and build strong client relationships.
• Coordinate with other departments to ensure seamless guest experiences.
• Handle guest complaints and resolve issues professionally.
• Maintain accurate records and reports.
• Support promotional campaigns and events.

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Customer-focused and results-driven.

• Relevant education in Hospitality, Marketing, Business, or a related field.
• Experience in both marketing and front office is a must.
• Preference for hospitality background.