Background information about the job or company

At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. Our services include: COLLECTIONS...

Responsibilities or duties

Drive daily collection performance and ensure high loan repayment rates across all branches.

Maintain a healthy loan portfolio by minimizing overdue loans, defaults, and portfolio-at-risk.

Improve loan repayment performance through proactive supervision and effective recovery strategies.

Drive growth in loan portfolio, active customers, and branch profitability while optimizing resource utilization.

Ensure all branches comply with company policies, lending procedures, operational standards, and regulatory requirements.

Lead, coach, and hold Regional Managers and Branch Managers accountable for performance and execution.

Establish performance scorecards, conduct reviews, and ensure timely follow-up and interventions.

Ensure seamless collaboration across Operations, Credit, Finance, HR, Compliance, IT, and Customer Service to achieve company objectives.

Qualifications or requirements

Bachelor's degree in Business Administration, Finance, Economics, Management, or a related field.

A Master's degree (MBA) is an added advantage.

Minimum of 8 years' progressive leadership experience, with at least 5 years managing multi-branch operations in financial services, microfinance, or a related industry.

Proven track record of improving operational performance, collections, portfolio quality, and branch profitability.

Strong analytical skills with experience managing performance using data, KPIs, and scorecards.

Exceptional leadership, coaching, and people management skills.

Strong execution, follow-up, and problem- solving abilities.

Decisive, disciplined, and able to make tough operational decisions.

Excellent communication and interpersonal skills.

Any other provided details

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• Drive daily collection performance and ensure high loan repayment rates across all branches.
• Maintain a healthy loan portfolio by minimizing overdue loans, defaults, and portfolio-at-risk.
• Improve loan repayment performance through proactive supervision and effective recovery strategies.
• Drive growth in loan portfolio, active customers, and branch profitability while optimizing resource utilization.
• Ensure all branches comply with company policies, lending procedures, operational standards, and regulatory requirements.
• Lead, coach, and hold Regional Managers and Branch Managers accountable for performance and execution.
• Establish performance scorecards, conduct reviews, and ensure timely follow-up and interventions.
• Ensure seamless collaboration across Operations, Credit, Finance, HR, Compliance, IT, and Customer Service to achieve company objectives.

• Strong analytical skills
• Exceptional leadership, coaching, and people management skills
• Strong execution, follow-up, and problem- solving abilities
• Decisive, disciplined, and able to make tough operational decisions
• Excellent communication and interpersonal skills

• Bachelor's degree in Business Administration, Finance, Economics, Management, or a related field.
• A Master's degree (MBA) is an added advantage.
• Minimum of 8 years' progressive leadership experience, with at least 5 years managing multi-branch operations in financial services, microfinance, or a related industry.
• Proven track record of improving operational performance, collections, portfolio quality, and branch profitability.
• Strong analytical skills with experience managing performance using data, KPIs, and scorecards.
• Exceptional leadership, coaching, and people management skills.
• Strong execution, follow-up, and problem- solving abilities.
• Decisive, disciplined, and able to make tough operational decisions.
• Excellent communication and interpersonal skills.