Summary of Role Purpose & Responsibilities

• The Head of Supply Chain Governance and Processes is responsible for providing Group-wide strategic leadership, oversight, and direction for the supply chain governance and process excellence agenda across Equity Group Holdings Plc and its subsidiaries in Kenya, Uganda, Rwanda, Tanzania, South Sudan, and the DRC. The role exists to establish and steward a coherent, integrated governance ecosystem that enables supply chain and administration activities to be executed within clearly defined policies, standards, decision rights, and accountability structures aligned to Group strategy, regulatory obligations, and approved risk appetite.
• The role is accountable for the design, stewardship, and sustained effectiveness of the overarching supply chain governance frameworks, operating models, and process excellence standards covering Procurement, Vendor Management, Warehousing & Logistics, Facilities & Asset Management, Health, Safety & Environment (HSE), Archives & Records, Business Analysis, Administration, and Real Estate Development. This includes setting the Group “tone at the top” for governance discipline, process integrity, compliance, and performance management, while providing structured guardrails that enable subsidiaries to operate effectively within approved Group frameworks.
• The position does not execute day-to-day operational activities or assume line management responsibility for functional delivery. Instead, it is responsible for governing the consistent design, deployment, monitoring, and continuous improvement of governance frameworks, policies, processes, controls, performance mechanisms, and escalation structures across the Group. Through this governance and oversight mandate, the role supports effective decision-making, regulatory compliance, risk management, and sustainable operational performance, while preserving clear segregation of duties between governance, assurance, and execution.
• Notwithstanding the Group-level governance mandate of the role, accountability for compliance with approved governance frameworks, policies, standards, and controls rests with the respective first-line operational owners, including Process-Centric Team (PCT) members, functional heads, and subsidiary management. The role is responsible for defining, communicating, guiding, and governing the application of approved governance frameworks, and for escalating instances of material, repeated, or unresolved non-compliance through established governance, risk, and management structures. Failure by first-line owners to implement or adhere to approved governance mandates, whether through omission, override, or independent action, does not transfer compliance accountability to the governance function, provided that governance frameworks, guidance, and escalation mechanisms have been appropriately established and communicated. 
• The role is established as a centralized Group governance function, responsible for defining, owning, and maintaining Supply Chain governance frameworks, standards, and oversight mechanisms at Group level, which are cascaded and applied across all subsidiaries. Operational execution, local adaptation, and day-to-day management remain the responsibility of subsidiary management, while this role retains Group-level governance ownership, assurance oversight, and strategic alignment responsibility. 

Key Deliverables

Supply Chain Governance Framework Development 

• The role is responsible for developing, maintaining, and continuously strengthening a robust end-to-end supply chain governance framework covering policies, procedures, standards, and operating models across Procurement, Vendor Management, Warehousing & Logistics, Facilities & Asset Management, Health, Safety & Environment (HSE), Archives & Records, Business Analysis, Administration, and Real Estate Development. This includes ensuring alignment of governance frameworks with organizational objectives, Group strategy, and recognized industry best practices.

Regulatory Compliance 

• The role is accountable for monitoring, interpreting, and governing the translation of regulatory requirements, industry standards, and statutory obligations applicable to Procurement, Vendor Management, Warehousing & Logistics, Facilities & Asset Management, Health, Safety & Environment (HSE), Archives & Records, Business Analysis, Administration, and Real Estate Development across all operating markets.

Risk Management 

• The role is responsible for governing the identification, assessment, and treatment of material risks across the supply chain ecosystem that may affect resilience and service delivery. This includes supporting Process-Centric Teams (PCTs) in the operationalization, implementation of the Enterprise Risk Management Framework within the first line, without assuming execution ownership. The role develops and stewards risk management strategies, control frameworks, and contingency approaches designed to reduce the likelihood and impact of supply chain disruptions.

Performance Monitoring and Reporting 

• The role establishes and governs key performance indicators (KPIs), metrics, and reporting frameworks used to measure the efficiency, effectiveness, and performance of supply chain processes across Procurement, Vendor Management, Warehousing & Logistics, Facilities & Asset Management, Health, Safety & Environment (HSE), Archives & Records, Business Analysis, Administration, and Real Estate Development.

Quality Management 

• The role governs the harmonization of governance practices across Kenya, Uganda, Rwanda, Tanzania, South Sudan, and DRC, ensuring subsidiaries operate within Group-approved standards while formally documenting, approving, and governing justified deviations.

Continuous Improvement 

• The role leads and champions governance-led continuous improvement frameworks across Procurement, Vendor Management, Warehousing & Logistics, Facilities & Asset Management, Health, Safety & Environment (HSE), Archives & Records, Business Analysis, Administration, and Real Estate Development to support process optimization, cost efficiency, workflow streamlining, and operational effectiveness.

Stakeholder Engagement 

• The role engages senior leadership, functional heads, and subsidiary teams to secure alignment, buy-in, and effective adoption of governance frameworks. 
• The role leads governance immersion, onboarding, and awareness initiatives to embed understanding of governance principles, roles, and operating models.

.Governance Committees Oversight and Secretariat Stewardship 

• The role is accountable for establishing, stewarding, and overseeing Group-wide governance standards applicable to the Group Procurement Management Committee (GPMC) and all subsidiary-level Procurement Management Committees, providing governance assurance over the consistent application of approved frameworks, regulatory expectations, and recognized best practice. 

Qualifications

EXPERIENCE

• Minimum 10–15 years’ progressive experience in supply chain, procurement, operations, governance, risk, compliance, or process excellence roles within complex, regulated, or multi-entity organizations, with demonstrable exposure to Group or enterprise-level governance environments.
• Proven experience operating at senior leadership level, including engagement with Executive Committees, Board or Board Committees, regulators, auditors, and other senior stakeholders, with a primary focus on governance design, oversight, assurance, and strategic alignment rather than operational execution.
• Demonstrated exposure to multi-country or multi-subsidiary environments, preferably within financial services or other highly regulated industries, requiring navigation of diverse regulatory regimes, institutional maturities, and operating contexts.
• Strong background in governance frameworks, risk management, regulatory compliance, performance governance, and process excellence, including experience designing, implementing, and stewarding enterprise-wide policies, standards, operating models, and control frameworks.
• Experience working within a three-lines-of-defense model, with clear understanding of the distinction between governance oversight, operational execution, and independent assurance

Must-Have Qualifications and Certifications

• Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or a related field; advanced degree or relevant professional certification (e.g. CPSM, CSCP, Six Sigma) considered an added advantage. 
• A Master’s degree in Supply Chain Management, Business Administration, Engineering, or another relevant discipline is an added advantage.

• Providing Group-wide strategic leadership, oversight, and direction for the supply chain governance and process excellence agenda.
• Establishing and stewarding a coherent, integrated governance ecosystem.
• Accountable for the design, stewardship, and sustained effectiveness of overarching supply chain governance frameworks, operating models, and process excellence standards.
• Setting the Group “tone at the top” for governance discipline, process integrity, compliance, and performance management.
• Governing the consistent design, deployment, monitoring, and continuous improvement of governance frameworks, policies, processes, controls, performance mechanisms, and escalation structures.
• Supporting effective decision-making, regulatory compliance, risk management, and sustainable operational performance.
• Defining, communicating, guiding, and governing the application of approved governance frameworks.
• Escalating instances of material, repeated, or unresolved non-compliance.
• Developing, maintaining, and continuously strengthening a robust end-to-end supply chain governance framework.
• Monitoring, interpreting, and governing the translation of regulatory requirements, industry standards, and statutory obligations.
• Governing the identification, assessment, and treatment of material risks across the supply chain ecosystem.
• Establishing and governing key performance indicators (KPIs), metrics, and reporting frameworks.
• Governing the harmonization of governance practices across subsidiaries.
• Leading and championing governance-led continuous improvement frameworks.
• Engaging senior leadership, functional heads, and subsidiary teams to secure alignment, buy-in, and effective adoption of governance frameworks.
• Leading governance immersion, onboarding, and awareness initiatives.
• Establishing, stewarding, and overseeing Group-wide governance standards applicable to governance committees.
• Providing governance assurance over the consistent application of approved frameworks, regulatory expectations, and recognized best practice.

• Minimum 10–15 years’ progressive experience in supply chain governance and process excellence.