Home Loan Specialist
2026-08-12T06:26:17+00:00
Absa Bank Limited
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_5295/logo/Absa%20Bank%20Limted.png
https://www.greatkenyanjobs.com/employers/company-detail/company-Absa-Bank-Limited-5295/nav-42
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Banking
Sales & Retail, Banking, Finance, Customer Service, Business Operations
2026-08-19T17:00:00+00:00
8
Background
Banking Jobs, Absa Bank Jobs. Looking for a banking job in Kenya? Absa Bank Kenya is hiring a Home Loan Specialist to drive mortgage acquisition, guide clients through end-to-end loan application processes, and maintain operational compliance standards.
Job Summary
To recruit and retain Home Loan customers
To deliver exceptional retail business performance through Home Loan sales & excellent customer service
To develop and maintain a high profile for Home Loans within a number of branches
To ensure that all aspects of operational rigour are maintained when involved in the home loan process
Responsibilities
Key accountabilities/Deliverables/Outcomes
Sales and Service 75%
Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs
Achieve & Exceed Home Loan & Cross Sale Targets
Utilize the standard sales process to identify customer’s Home Loan requirements
Facilitate customer understanding of the Home Loan procedure and process
Champion and manage Home Loan product & channels
Own and drive the outlet home loan sales objectives/targets
Maintain Home Loan sales performance statistics for management information usage.
Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.
Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice
Ensure documentation such as the home loan application and internal submission forms are fully completed & error free.
Deliver world class customer service practices and ensure adherence to Barclays Service standards.
Accurate collation and packaging of relevant documents for processing.
Conduct branch Home Loan marketing campaigns and participate in country level campaigns
Operational Rigour Practices 15%
Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant
Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.
Ensure the Bank’s Home Loan lending criteria is met
Team Working 5%
Build effective relationships with branch staff and key support functions e.g. service delivery and risk developing networking for potential Home Loan referrals.
Share knowledge experience and best practice with other team members.
Provide cover for other Home Loan Advisors at all levels when required.
Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals.
Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties.
Self-development 5%
Agree performance development objectives with the team leader.
Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
Role/person specification
Qualification
Bachelor of Commerce or Business Administration, (Banking and Finance/ Marketing)
Experience
At least 2yrs sales experience in Absa and 5yrs combined with concentration in Mortgage sales.
Knowledge and Skills
A good understanding of Retail goals & objectives
A good understanding of the outlet’s objectives – growth of sales, cost control and income contribution
A thorough understanding of the sales process
An in-depth knowledge of the Home Loan product and lending policy.
Good working knowledge of the internal and generic Home Loan, purchasing and related processes.
A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.
A working knowledge of the procedure manuals
A thorough knowledge of the bank’s tariff, products and services
A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.
* Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs * Achieve & Exceed Home Loan & Cross Sale Targets * Utilize the standard sales process to identify customer’s Home Loan requirements * Facilitate customer understanding of the Home Loan procedure and process * Champion and manage Home Loan product & channels * Own and drive the outlet home loan sales objectives/targets * Maintain Home Loan sales performance statistics for management information usage. * Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner. * Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice * Ensure documentation such as the home loan application and internal submission forms are fully completed & error free. * Deliver world class customer service practices and ensure adherence to Barclays Service standards. * Accurate collation and packaging of relevant documents for processing. * Conduct branch Home Loan marketing campaigns and participate in country level campaigns * Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit. * Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant * Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises. * Ensure the Bank’s Home Loan lending criteria is met * Build effective relationships with branch staff and key support functions e.g. service delivery and risk developing networking for potential Home Loan referrals. * Share knowledge experience and best practice with other team members. * Provide cover for other Home Loan Advisors at all levels when required. * Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals. * Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties. * Agree performance development objectives with the team leader. * Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
* A good understanding of Retail goals & objectives * A good understanding of the outlet’s objectives – growth of sales, cost control and income contribution * A thorough understanding of the sales process * An in-depth knowledge of the Home Loan product and lending policy. * Good working knowledge of the internal and generic Home Loan, purchasing and related processes. * A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc. * A working knowledge of the procedure manuals * A thorough knowledge of the bank’s tariff, products and services * A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.
* Bachelor of Commerce or Business Administration, (Banking and Finance/ Marketing)
JOB-6a7c12094d1ac
Vacancy title:
Home Loan Specialist
[Type: FULL_TIME, Industry: Banking, Category: Sales & Retail, Banking, Finance, Customer Service, Business Operations]
Jobs at:
Absa Bank Limited
Deadline of this Job:
Wednesday, August 19 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, August 12 2026, Base Salary: Not Disclosed
Similar Jobs in Kenya
Learn more about Absa Bank Limited
Absa Bank Limited jobs in Kenya
JOB DETAILS:
Background
Banking Jobs, Absa Bank Jobs. Looking for a banking job in Kenya? Absa Bank Kenya is hiring a Home Loan Specialist to drive mortgage acquisition, guide clients through end-to-end loan application processes, and maintain operational compliance standards.
Job Summary
To recruit and retain Home Loan customers
To deliver exceptional retail business performance through Home Loan sales & excellent customer service
To develop and maintain a high profile for Home Loans within a number of branches
To ensure that all aspects of operational rigour are maintained when involved in the home loan process
Responsibilities
Key accountabilities/Deliverables/Outcomes
Sales and Service 75%
Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs
Achieve & Exceed Home Loan & Cross Sale Targets
Utilize the standard sales process to identify customer’s Home Loan requirements
Facilitate customer understanding of the Home Loan procedure and process
Champion and manage Home Loan product & channels
Own and drive the outlet home loan sales objectives/targets
Maintain Home Loan sales performance statistics for management information usage.
Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.
Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice
Ensure documentation such as the home loan application and internal submission forms are fully completed & error free.
Deliver world class customer service practices and ensure adherence to Barclays Service standards.
Accurate collation and packaging of relevant documents for processing.
Conduct branch Home Loan marketing campaigns and participate in country level campaigns
Operational Rigour Practices 15%
Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant
Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.
Ensure the Bank’s Home Loan lending criteria is met
Team Working 5%
Build effective relationships with branch staff and key support functions e.g. service delivery and risk developing networking for potential Home Loan referrals.
Share knowledge experience and best practice with other team members.
Provide cover for other Home Loan Advisors at all levels when required.
Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals.
Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties.
Self-development 5%
Agree performance development objectives with the team leader.
Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
Role/person specification
Qualification
Bachelor of Commerce or Business Administration, (Banking and Finance/ Marketing)
Experience
At least 2yrs sales experience in Absa and 5yrs combined with concentration in Mortgage sales.
Knowledge and Skills
A good understanding of Retail goals & objectives
A good understanding of the outlet’s objectives – growth of sales, cost control and income contribution
A thorough understanding of the sales process
An in-depth knowledge of the Home Loan product and lending policy.
Good working knowledge of the internal and generic Home Loan, purchasing and related processes.
A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.
A working knowledge of the procedure manuals
A thorough knowledge of the bank’s tariff, products and services
A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
All Jobs | QUICK ALERT SUBSCRIPTION
