JOB TITLE: HOTEL RECEPTIONIST

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS. 15,000

JOB LOCATION: NGONG TOWN

DUTIES AND RESPONSIBILITIES

Front Desk Operations

Welcome guests warmly and handle check-in and check-out procedures efficiently.

Manage reservations, bookings, and cancellations accurately.

Assign rooms and issue room keys in line with hotel procedures.

Maintain an organized and presentable reception area at all times.

Guest Services

Respond to guest inquiries, requests, and complaints in a professional manner.

Provide information about hotel services, facilities, and local attractions.

Coordinate with housekeeping and other departments to ensure guest needs are met promptly.

Administrative Duties

Maintain accurate guest records and reservation details.

Handle phone calls, emails, and walk-in inquiries.

Prepare daily reports on occupancy, arrivals, and departures.

Cash Handling & Billing

Process guest payments (cash, mobile money, or card where applicable).

Issue invoices and receipts accurately.

Maintain proper records of transactions and balances.

Coordination & Communication

Liaise with housekeeping, security, and management to ensure smooth operations.

Communicate special guest requests or issues to relevant departments.

Compliance & Professionalism

Follow hotel policies, procedures, and service standards.

Maintain confidentiality of guest information.

Uphold a professional appearance and positive attitude at all times.

KEY REQUIREMENT SKILLS AND QUALIFICATION

At least 2 years’ experience in a similar role within the hotel industry

Strong communication and interpersonal skills.

Good organizational and multitasking abilities.

Basic computer skills (MS Office, booking systems is an added advantage).

Customer service-oriented with a friendly and professional demeanor.

Ability to work flexible shifts, including weekends and holidays.

• Welcome guests warmly and handle check-in and check-out procedures efficiently.
• Manage reservations, bookings, and cancellations accurately.
• Assign rooms and issue room keys in line with hotel procedures.
• Maintain an organized and presentable reception area at all times.
• Respond to guest inquiries, requests, and complaints in a professional manner.
• Provide information about hotel services, facilities, and local attractions.
• Coordinate with housekeeping and other departments to ensure guest needs are met promptly.
• Maintain accurate guest records and reservation details.
• Handle phone calls, emails, and walk-in inquiries.
• Prepare daily reports on occupancy, arrivals, and departures.
• Process guest payments (cash, mobile money, or card where applicable).
• Issue invoices and receipts accurately.
• Maintain proper records of transactions and balances.
• Liaise with housekeeping, security, and management to ensure smooth operations.
• Communicate special guest requests or issues to relevant departments.
• Follow hotel policies, procedures, and service standards.
• Maintain confidentiality of guest information.
• Uphold a professional appearance and positive attitude at all times.

• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Basic computer skills (MS Office, booking systems is an added advantage).
• Customer service-oriented with a friendly and professional demeanor.
• Ability to work flexible shifts, including weekends and holidays.

• At least 2 years’ experience in a similar role within the hotel industry