Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

The HR Assistant manages both internal staff and outsourced labor deployed at client sites, ensuring full compliance with Kenyan labor laws, operational efficiency, high employee engagement, and adherence to client Service Level Agreements (SLAs).

Key Duties and Responsibilities

Strategic Advisory

• Partner with department heads and client managers to develop HR strategies that support business growth and operational efficiency.
• Provide workforce planning insights and recommendations to strengthen client relations and business performance.

Talent Management

• Oversee the full talent lifecycle: manpower planning, recruitment, onboarding, performance management, and succession planning.
• Implement retention and development strategies for both internal employees and outsourced workforce.

Labor Outsourcing & Compliance

• Ensure outsourced staff comply with Kenyan labor laws, company policies, and client SLAs.
• Monitor employment contracts, statutory compliance, and HR regulatory requirements.
• Conduct routine compliance audits.

Performance Management

• Lead performance appraisal cycles across business units.
• Coach managers on effective feedback delivery and performance conversations.
• Identify high-potential talent and proactively manage underperformance.

Employee Relations

• Serve as primary HR contact for grievances, disciplinary matters, and employee welfare issues.
• Promote harmonious employee relations and effective communication.

HR Data Analytics & Reporting

• Analyze key HR metrics including turnover, absenteeism, productivity, and engagement.
• Generate actionable HR reports and dashboards for management.

Process Improvement & Documentation

• Develop and refine HR processes for operational efficiency and compliance.
• Maintain HR templates, records, and documentation systems.

Consultancy & Client Project HR Support

Support execution of HR aspects of outsourced labor and client projects.

Act as the primary HR liaison between internal teams and external clients.

Requirements

Academic Qualifications

• Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Relations, or a related field.
• Higher Diploma in Human Resource Management (HR professional certification) is required.
• Membership with IHRM (Institute of Human Resource Management – Kenya) is an added advantage

Experience

• Minimum 3-5years’ progressive HR experience.
• Proven experience managing outsourced labor and multi-site workforce operations.
• Strong exposure to Kenyan labor laws, disciplinary processes, and statutory compliance.
• Experience supporting business units in workforce planning and performance management.

• Partner with department heads and client managers to develop HR strategies that support business growth and operational efficiency.
• Provide workforce planning insights and recommendations to strengthen client relations and business performance.
• Oversee the full talent lifecycle: manpower planning, recruitment, onboarding, performance management, and succession planning.
• Implement retention and development strategies for both internal employees and outsourced workforce.
• Ensure outsourced staff comply with Kenyan labor laws, company policies, and client SLAs.
• Monitor employment contracts, statutory compliance, and HR regulatory requirements.
• Conduct routine compliance audits.
• Lead performance appraisal cycles across business units.
• Coach managers on effective feedback delivery and performance conversations.
• Identify high-potential talent and proactively manage underperformance.
• Serve as primary HR contact for grievances, disciplinary matters, and employee welfare issues.
• Promote harmonious employee relations and effective communication.
• Analyze key HR metrics including turnover, absenteeism, productivity, and engagement.
• Generate actionable HR reports and dashboards for management.
• Develop and refine HR processes for operational efficiency and compliance.
• Maintain HR templates, records, and documentation systems.
• Support execution of HR aspects of outsourced labor and client projects.
• Act as the primary HR liaison between internal teams and external clients.

• Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Relations, or a related field.
• Higher Diploma in Human Resource Management (HR professional certification) is required.
• Membership with IHRM (Institute of Human Resource Management – Kenya) is an added advantage