Background

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice ...

Role Purpose

The Human Resource Officer will provide comprehensive HR support across employee administration, recruitment, employee relations, performance management, staff development, and implementation of HR policies and procedures. The role will support effective people management and ensure HR practices comply with applicable labour requirements and organizational policies.

Key Responsibilities

• Maintain accurate and up-to-date employee files and HR records in line with statutory and organizational requirements.
• Prepare employment contracts, offer letters, confirmation letters, termination letters, and other HR documentation.
• Handle HR enquiries and provide timely support to employees and management.
• Review departmental timetables and staff coverage to support effective workforce deployment.
• Collect, analyze, and prepare HR reports and workforce data for management.
• Support employee relations by handling grievances, disputes, and other employee concerns fairly and promptly.
• Participate in disciplinary meetings, take accurate minutes, and ensure disciplinary documentation is properly completed and filed.
• Support recruitment and selection processes, including job advertising, CV screening, background checks, interviewing, and recruitment reports.
• Maintain personnel files and ensure all required recruitment and onboarding documents are complete.
• Support performance management processes, including appraisals, performance feedback, and Performance Improvement Plans (PIPs).
• Prepare and consolidate performance appraisal reports for management review.
• Conduct and coordinate employee coaching, counselling, and performance follow-ups where required.
• Support the implementation and review of HR policies, procedures, and programmes in line with labour laws.
• Support payroll and personnel administration and ensure HR information is accurate and up to date.
• Support employee training and development, including training needs assessments and development plans.
• Coordinate onboarding and ensure employees and trainees meet the required documentation and statutory requirements.
• Develop and maintain positive working relationships with employees and management.
• Support HR planning and implementation of HR initiatives in line with organizational needs.
• Keep abreast of HR trends, labour requirements, and developments relevant to the healthcare environment.
• Ensure compliance with workplace health, safety, and environmental requirements.
• Perform other HR-related duties as assigned by management.

Key Competencies and Skills

• Strong knowledge of HR practices and procedures.
• Strong employee relations and conflict management skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Good understanding of performance management and employee development.
• Ability to handle confidential and sensitive employee information with integrity.
• Strong teamwork and adaptability.
• Good analytical and reporting skills.
• Ability to work independently and manage multiple HR activities effectively.
• Proficiency in HRMIS and Microsoft Office applications.

Minimum Requirements

• Diploma or Bachelor’s Degree in Human Resource Management.
• Membership with IHRM in good standing.
• At least 2 years experience in the healthcare sector.
• Good understanding of basic HR practices and procedures.
• Experience in employee relations, recruitment, performance management, and HR administration.
• Proficiency in HRMIS.
• Strong communication, organizational, and interpersonal skills.

• Maintain accurate and up-to-date employee files and HR records in line with statutory and organizational requirements.
• Prepare employment contracts, offer letters, confirmation letters, termination letters, and other HR documentation.
• Handle HR enquiries and provide timely support to employees and management.
• Review departmental timetables and staff coverage to support effective workforce deployment.
• Collect, analyze, and prepare HR reports and workforce data for management.
• Support employee relations by handling grievances, disputes, and other employee concerns fairly and promptly.
• Participate in disciplinary meetings, take accurate minutes, and ensure disciplinary documentation is properly completed and filed.
• Support recruitment and selection processes, including job advertising, CV screening, background checks, interviewing, and recruitment reports.
• Maintain personnel files and ensure all required recruitment and onboarding documents are complete.
• Support performance management processes, including appraisals, performance feedback, and Performance Improvement Plans (PIPs).
• Prepare and consolidate performance appraisal reports for management review.
• Conduct and coordinate employee coaching, counselling, and performance follow-ups where required.
• Support the implementation and review of HR policies, procedures, and programmes in line with labour laws.
• Support payroll and personnel administration and ensure HR information is accurate and up to date.
• Support employee training and development, including training needs assessments and development plans.
• Coordinate onboarding and ensure employees and trainees meet the required documentation and statutory requirements.
• Develop and maintain positive working relationships with employees and management.
• Support HR planning and implementation of HR initiatives in line with organizational needs.
• Keep abreast of HR trends, labour requirements, and developments relevant to the healthcare environment.
• Ensure compliance with workplace health, safety, and environmental requirements.
• Perform other HR-related duties as assigned by management.

• Strong knowledge of HR practices and procedures.
• Strong employee relations and conflict management skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Good understanding of performance management and employee development.
• Ability to handle confidential and sensitive employee information with integrity.
• Strong teamwork and adaptability.
• Good analytical and reporting skills.
• Ability to work independently and manage multiple HR activities effectively.
• Proficiency in HRMIS and Microsoft Office applications.

• Diploma or Bachelor’s Degree in Human Resource Management.
• Membership with IHRM in good standing.
• At least 2 years experience in the healthcare sector.
• Good understanding of basic HR practices and procedures.
• Experience in employee relations, recruitment, performance management, and HR administration.
• Proficiency in HRMIS.
• Strong communication, organizational, and interpersonal skills.