EXCITING OPPORTUNITY – ICT INTERN

Over the past 100 years, AIC Kijabe Hospital has continued to provide compassionate and quality healthcare services. Anchored on our vision to “be a God-glorifying and transformative leader in the provision of excellent healthcare and education in Africa,” we recognize that people of strong character, compassion, and professional excellence are our greatest asset in delivering patient care.

To strengthen our ICT team, we are seeking to fill the following position:

Position: ICT Intern

Reporting to: System Administrator

Purpose of the Role

To glorify God by providing excellent, efficient, and compassionate ICT support that ensures smooth operations, minimizes service delivery gaps, improves efficiency, and enhances the timeliness of customer requests.

Key Duties and Responsibilities

• Assist users with hardware and software issues
• Troubleshoot basic computer, printer, and network issues
• Support enforcement of ICT security protocols, including password policies and MFA setup
• Assist in managing user accounts and permissions (Active Directory and email systems)
• Attend internal training sessions and Continuous Medical Education (CMEs)
• Maintain logs of IT support requests and document ICT processes or user guides
• Assist in inventory management of ICT assets (laptops, monitors, cables, etc.)
• Troubleshoot SmartCare, Booking, Taifa Care, and other hospital systems for end users

Qualifications, Experience, and Competencies

• Diploma or Degree in Information and Communication Technology (ICT)
• Basic knowledge of:
  • Windows or Linux Operating Systems
  • Networking (LAN/WAN, IP addressing, routers, and switches)
  • Microsoft Office 365 and/or Google Workspace
  • Hardware troubleshooting and repair
• Understanding of software development and cybersecurity fundamentals is an added advantage

• Assist users with hardware and software issues
• Troubleshoot basic computer, printer, and network issues
• Support enforcement of ICT security protocols, including password policies and MFA setup
• Assist in managing user accounts and permissions (Active Directory and email systems)
• Attend internal training sessions and Continuous Medical Education (CMEs)
• Maintain logs of IT support requests and document ICT processes or user guides
• Assist in inventory management of ICT assets (laptops, monitors, cables, etc.)
• Troubleshoot SmartCare, Booking, Taifa Care, and other hospital systems for end users

• Windows or Linux Operating Systems
• Networking (LAN/WAN, IP addressing, routers, and switches)
• Microsoft Office 365 and/or Google Workspace
• Hardware troubleshooting and repair
• Software development fundamentals (advantage)
• Cybersecurity fundamentals (advantage)

• Diploma or Degree in Information and Communication Technology (ICT)