Responsible for installing, maintaining, and troubleshooting computers, networks, printers, and other ICT equipment while providing technical support to staff and students.

Kenton College is totally committed to safeguarding the welfare of children and young people and expects the same from its employees. It is compulsory for all members of staff to familiarize themselves with the following, first, among all other relevant policies:

• Safeguarding/Child Protection;
• Staff Code of Conduct;
• Whistleblowing;
• Prevent Duty;
• Equal Opportunities.

The ICT Technician is accountable to the ICT Manager and Head of Computing in the first instance, ultimately to the Headteacher.

Key Responsibilities

Duties and responsibilities of the ICT Technician include the following:

• To assist in the development of the ICT Department including but not limited to maintaining and updating ICT equipment, updating software, developing the network infrastructure, supporting the website as and when necessary;
• To take on new areas of responsibility in consultation with ICT Manager and Headteacher as they may develop;
• To sweep the school daily to fix basic computer related faults and errors;
• To respond to enquiries on the helpdesk email address;
• To be first point of contact in ICT related technical support issues, escalating more complex issues to the ICT Assistant Manager or ICT Manager;
• Provide in-class and in meeting support as may be required;
• Respond to iPad related issues escalating more complex issues to the ICT Assistant Manager or ICT Manager;
• To deploy mobile devices and administer the distribution of their apps;
• To provide hands on technical assistance to assemblies, plays, productions and other school events across all the sections of the school;
• Assist all staff in lesson preparation where necessary and give in lesson support when necessary;
• Attend school functions outside of school hours as required for ICT Support;
• Keep the school digital displays up to date as directed by the ICT Manager and ICT Assistant Manager
• Update and upload content to the school website and Portal as directed by ICT Assistant Manager;
• Assist staff in using the school management systems iSAMS, Google Workspace, or any other systems designated as school systems;
• Ensure up to date maintenance of the schools communications database and systems through Phone contacts, SMS, email or Parent Portal
• Assist in user management of the school Virtual Learning Environment Google Workspace for Education;
• A full contribution to the life of the school, through areas not directly linked to ICT will be expected as determined by the Headteacher or ICT Manager.

This job description is not a comprehensive statement of procedures and tasks but sets out the main duties and responsibilities of the job and the expectations of the school in relation to the post holder’s professional responsibilities and duties. However, the job or duties described may vary or be amended from time to time without changing the level of responsibility associated with the post.

• To assist in the development of the ICT Department including but not limited to maintaining and updating ICT equipment, updating software, developing the network infrastructure, supporting the website as and when necessary
• To take on new areas of responsibility in consultation with ICT Manager and Headteacher as they may develop
• To sweep the school daily to fix basic computer related faults and errors
• To respond to enquiries on the helpdesk email address
• To be first point of contact in ICT related technical support issues, escalating more complex issues to the ICT Assistant Manager or ICT Manager
• Provide in-class and in meeting support as may be required
• Respond to iPad related issues escalating more complex issues to the ICT Assistant Manager or ICT Manager
• To deploy mobile devices and administer the distribution of their apps
• To provide hands on technical assistance to assemblies, plays, productions and other school events across all the sections of the school
• Assist all staff in lesson preparation where necessary and give in lesson support when necessary
• Attend school functions outside of school hours as required for ICT Support
• Keep the school digital displays up to date as directed by the ICT Manager and ICT Assistant Manager
• Update and upload content to the school website and Portal as directed by ICT Assistant Manager
• Assist staff in using the school management systems iSAMS, Google Workspace, or any other systems designated as school systems
• Ensure up to date maintenance of the schools communications database and systems through Phone contacts, SMS, email or Parent Portal
• Assist in user management of the school Virtual Learning Environment Google Workspace for Education
• A full contribution to the life of the school, through areas not directly linked to ICT will be expected as determined by the Headteacher or ICT Manager

• Installing computers
• Maintaining computers
• Troubleshooting computers
• Installing networks
• Maintaining networks
• Troubleshooting networks
• Installing printers
• Maintaining printers
• Troubleshooting printers
• Installing ICT equipment
• Maintaining ICT equipment
• Troubleshooting ICT equipment
• Technical support
• Helpdesk support
• iPad support
• Mobile device deployment
• App distribution
• Website content management
• School management systems (iSAMS, Google Workspace)
• Virtual Learning Environment management (Google Workspace for Education)
• Communications database maintenance

• Diploma or degree in Information Technology, Computer Science, or a related field