Job Purpose

Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

Responsibilities

Qualification

Networks, Technical or electrical or equivalent qualification

Professional Qualification in Project Management Techniques

IT Literacy and business education, an added advantage

Able to operate in a performance driven organization

Strong troubleshooting abilities

splicing and racking abilities

Customer focused

Problem-solving skills

High personal standard and goal oriented

Excellent interpersonal skills

Excellent and effective communications skills, both orally and in writing

Negotiation and Advocacy skills

• Coordinate with dispatch for daily appointments for the installers
• Coordinate the transportation of material and stage for installers to the customer’s’ premises.
• Ensure 100% successfully completed job tickets as scheduled by the installers
• Track job ticket status to close leads
• Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible
• Approve additional installation material beyond standard kit or collection of additional installation payment from customer
• Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
• Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
• Reconcile inventory and accessories picked vs deployed by installers
• Daily tracking of team members attendance in gate meeting and prospects logged requirement
• Daily tracking of lead closure and installation fulfilment
• Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place.
• Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
• Provide Reports of Works done with the corresponding time sheet for daily submission.
• Sign off return/ refund on failed customer acceptance of installation
• Tracking job ticket status
• Supervise completion of tasks within the allotted time frame for the installers
• Responsible for onboarding and training the installers
• Conduct performance Management of the installers

• Strong troubleshooting abilities
• splicing and racking abilities
• Customer focused
• Problem-solving skills
• High personal standard and goal oriented
• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
• Negotiation and Advocacy skills

• Networks, Technical or electrical or equivalent qualification
• Professional Qualification in Project Management Techniques
• IT Literacy and business education, an added advantage