Description

Reporting to the Group Director, HR Operations, this role helps align the business unit’s people strategy with its business strategy. Together with line managers, the HRBP works on setting priorities, driving values, and delivering business results

• Strategic planning – Helping the unit be future ready through upskilling/re-skilling of teams, manpower planning, preparing leaders for next roles
• Act as a trusted HR Advisor and make every effort to empower managers to effectively manage their teams
• Drives a performance management culture by guiding managers and employees on the subject, supporting the resolution of issues and collaborating with leaders to review operating units to find more optimal ways of organizing the business
• Drives the talent management program implementation through all business units supported, guiding managers on the key steps.
• Run the talent acquisition process for units supported and participate in the active sourcing for staff
• Advises line managers on all aspects of the employee life cycle, ensuring relevant compliance to policy and prevalent labor laws and follow through to ensure manager actions are completed within time and communication to employee is sent
• Helps to build and maintain a strong organizational culture, as well as continuously improving the employee experience

Qualifications

• Minimum degree in Human Resources, Business Management, or another relevant field.
• Higher Diploma in Human Resource Management.
• A current member of Institute of Human Resource Management (IHRM K) or similar global, reputable HR professional body
• An MBA degree is an added advantage
• 10+ years in Human resources , with at least 5 in a middle to Senior HR business partnering role

Competencies

• Strong Commercial /Business acumen
• Stakeholder management
• Ability to interpret business strategy to craft aligned people solutions
• Deep knowledge of the employee life cycle and interventions needed to enhance productivity at each stage
• Results orientation
• Data literacy, Analytical, decision making and problem-solving competencies
• Change management
• High integrity and strength of character
• Knowledge and/or experience with national and regional labor law, and tax and social security regulations
• Excellent mentoring and relationship building skills, coupled with the ability to empathize with others

Job Purpose:

The Business Analyst’s role is to elicit, analyse, document and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders, gathering and compiling user requirements to understand the technology solutions they need.

The Business Analyst will also apply proven communication, analytical and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive by exploring Emerging technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

Majorly, the BA acts as bridge between specific Business Units/Subsidiaries and IT Services, planning and coordinating operational activities by maximizing the value provided by systems to that particular business unit or Subsidiary. In addition, work with users to identify ways in which IT services can benefit their business, and define the detail of their requirement in terms of functionality and performance.

Qualifications

Strategy & Planning

• Collaborate with project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Work with stakeholders and project team to prioritize collected requirements.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Maintain an understanding of business’ processes and their IT needs.
• Maintain an awareness of current and emerging technologies.
• Identify opportunities where business objectives can be met by using IT.
• Develop and manage relationships with business and subsidiary management and assist all levels within the business area to define their overall business requirements.
• Provide Business units/ Subsidiaries with advice, guidance and assistance in the identification, selection, testing, and analysis of IT Services’ capabilities.
• Work with users to define the details of their requirements, in terms of functionality and performance.
• Support introduction of new services
  • Documentation design
  • Training IT Services staff
  • Training users and Service Delivery Group
• Pro-active identification of value-adding IT business solutions for the business units he/she represents.
• Ensure business requests align with IT strategy and recommend IT solutions that will maximize influence and business processes improvements.
• Draw out business prioritisation process – assist in ‘making the case’ for funding and supporting stakeholder discussion leading to approval.
• Represent specific business user constituencies in developing SLAs ensuring that realistic but robust requirements are submitted.
• Produce systems development specifications in alignment with expressed business needs.
• Interact within IT Services structure facilitating the understanding of specific requirements and adequate packaging of service for represented Business/Subsidiaries.
• Monitor overall and Business Unit/Subsidiary specific operational service performance against SLAs within specific user constituencies.
• Monitor overall operational service performance against SLAs and trigger appropriate actions in case of breach.
• Monitor overall application and functionality build, ensuring requirements are implemented.
• Manage key stakeholders in IT and business community and ensure tight alignment of IT initiatives with the business objectives.
• Coordinate communication strategies with end-users and business community.
• Establish (with Business and Technical Solutions) the best technical approach to deliver cost-effective solutions satisfying the business requirements and needs.
• Monitor specific functionality build, ensuring requirements, budget and calendar are respected.
• Assist with service release acceptance and user testing.
• Voice concerns and/or satisfaction of the user community with IT service, effectively creating a continuous improvement circle.

Formal Qualifications:

• First degree in Business or ICT related Discipline
• Certification in Business Analysis (CBAP) – (Certification in Six Sigma, Prince2 and PMP will be an added advantage
• Knowledge of business modelling conventions and/or a mainstream software development framework (e.g. AGILE, CMMI) are an advantage.

Years of Experience:

• Minimum 5 years’ experience in a similar role
• Minimum 2 years’ experience in Project Management within Financial Services &  ICT