KE-South Africa Processing Unit (SARU) Program Supervisor (National)
2025-06-11T10:27:48+00:00
Church World Service
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FULL_TIME
Nairobi
Nairobi
00100
Kenya
Nonprofit, and NGO
Management
2025-06-20T17:00:00+00:00
Kenya
8
KE-South Africa Processing Unit (SARU) Program Supervisor (National) at Church World Service
Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world.
Responsibilities
Program Administration:
- Lead SARU in-field activities
- Ensure all functions within SARU will strictly adhere to the DOS/BPRM, RPC, CWS/RSC Africa and U.S. Immigration Nationality Act policies, guidelines and procedures.
- Ensure the development, implementation, dissemination and monitoring of SARU standard operating procedures (SOPs).
- Conduct job function observations of SARU staff to ensure compliance is met and identify any areas of improvement or training needs.
- Travel to deployment locations to monitor deployments, conduct performance evaluations and meet with partners.
- Maintain a thorough working knowledge of the USRAP and refugee situations throughout Sub-Saharan Africa.
- Complete ARDU/SARU processing activities as needed to support the team to ensure deliverables are met
Data Management and Analysis:
- Ensure daily deliverables and outputs are met by each staff and that the work produced is of upmost quality
- Ensure circuit ride activities are well planned and the team is prepped to enable the execution of a successful mission
- Prepare reports for ARDU/SARU Management and/or the Program Manager, both quantitative and qualitative, on staffs’ output
- Develop reports and quality control checks that ensure accuracy and efficiency as well as their use
- Establish effective communication systems regarding data and ensures reports are accurate and efficient
- Assist with annual plan and strategic planning goals
Representation:
- Develop and maintain effective relationships with USRAP processing partners
- Ensure partner communication from the department is professional, timely and proactive
- Represent organizational policies and culture to staff
- Ensure the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues
Performance Management:
- Provide direct supervision and leadership to SARU staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave
- Coordinate on-boarding of new staff and facilitate trainings, both in the office and while in the field
- Identify training needs and coordinate trainings for SARU staff
- Develop in-house training materials to enhance compliance and ensure existing training materials are kept up to date
- Ensure coaching, mentoring, feedback and corrective action plans are being carried out where needed
- Establish performance expectations with staff under their supervision
- Monitor staff time and attendance
Staff Care:
- Monitor and ensure a safe, healthy and professional work environment
- Ensure direct reports access and use their benefits appropriately, including leave
- Actively support staff by promoting safe space, open-door and the escalation policy
- Establish and communicate clear expectations to staff to foster a predictable and consistent work environment
- Work with staff to ensure they are taking responsibility and understanding of their own safety and to raise any issues with supervision immediately
- Handle any other duties as assigned by the SARU leadership, the Program Manager and/or CWS management at large.
Qualifications
Experience:
- A minimum of Six (6) year’s work experience required.
- A minimum of One year of supervisory experience preferred.
- Familiarity with the UN Convention and Protocols relating to the status of refugees required.
- Previous experience in training and capacity building of staff required.
- Previous experience working with international organizations such as UNHCR required.
- Previous experience with a resettlement deployment scheme preferred.
- Previous reporting and monitoring and evaluation experience preferred.
Lead SARU in-field activities Ensure all functions within SARU will strictly adhere to the DOS/BPRM, RPC, CWS/RSC Africa and U.S. Immigration Nationality Act policies, guidelines and procedures. Ensure the development, implementation, dissemination and monitoring of SARU standard operating procedures (SOPs). Conduct job function observations of SARU staff to ensure compliance is met and identify any areas of improvement or training needs. Travel to deployment locations to monitor deployments, conduct performance evaluations and meet with partners. Maintain a thorough working knowledge of the USRAP and refugee situations throughout Sub-Saharan Africa. Complete ARDU/SARU processing activities as needed to support the team to ensure deliverables are met Data Management and Analysis: Ensure daily deliverables and outputs are met by each staff and that the work produced is of upmost quality Ensure circuit ride activities are well planned and the team is prepped to enable the execution of a successful mission Prepare reports for ARDU/SARU Management and/or the Program Manager, both quantitative and qualitative, on staffs’ output Develop reports and quality control checks that ensure accuracy and efficiency as well as their use Establish effective communication systems regarding data and ensures reports are accurate and efficient Assist with annual plan and strategic planning goals Representation: Develop and maintain effective relationships with USRAP processing partners Ensure partner communication from the department is professional, timely and proactive Represent organizational policies and culture to staff Ensure the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues Performance Management: Provide direct supervision and leadership to SARU staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave Coordinate on-boarding of new staff and facilitate trainings, both in the office and while in the field Identify training needs and coordinate trainings for SARU staff Develop in-house training materials to enhance compliance and ensure existing training materials are kept up to date Ensure coaching, mentoring, feedback and corrective action plans are being carried out where needed Establish performance expectations with staff under their supervision Monitor staff time and attendance Staff Care: Monitor and ensure a safe, healthy and professional work environment Ensure direct reports access and use their benefits appropriately, including leave Actively support staff by promoting safe space, open-door and the escalation policy Establish and communicate clear expectations to staff to foster a predictable and consistent work environment Work with staff to ensure they are taking responsibility and understanding of their own safety and to raise any issues with supervision immediately Handle any other duties as assigned by the SARU leadership, the Program Manager and/or CWS management at large.
A minimum of Six (6) year’s work experience required. A minimum of One year of supervisory experience preferred. Familiarity with the UN Convention and Protocols relating to the status of refugees required. Previous experience in training and capacity building of staff required. Previous experience working with international organizations such as UNHCR required. Previous experience with a resettlement deployment scheme preferred. Previous reporting and monitoring and evaluation experience preferred.
JOB-68495a244d2e4
Vacancy title:
KE-South Africa Processing Unit (SARU) Program Supervisor (National)
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Management]
Jobs at:
Church World Service
Deadline of this Job:
Friday, June 20 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Wednesday, June 11 2025, Base Salary: Not Disclosed
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JOB DETAILS:
KE-South Africa Processing Unit (SARU) Program Supervisor (National) at Church World Service
Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world.
Responsibilities
Program Administration:
- Lead SARU in-field activities
- Ensure all functions within SARU will strictly adhere to the DOS/BPRM, RPC, CWS/RSC Africa and U.S. Immigration Nationality Act policies, guidelines and procedures.
- Ensure the development, implementation, dissemination and monitoring of SARU standard operating procedures (SOPs).
- Conduct job function observations of SARU staff to ensure compliance is met and identify any areas of improvement or training needs.
- Travel to deployment locations to monitor deployments, conduct performance evaluations and meet with partners.
- Maintain a thorough working knowledge of the USRAP and refugee situations throughout Sub-Saharan Africa.
- Complete ARDU/SARU processing activities as needed to support the team to ensure deliverables are met
Data Management and Analysis:
- Ensure daily deliverables and outputs are met by each staff and that the work produced is of upmost quality
- Ensure circuit ride activities are well planned and the team is prepped to enable the execution of a successful mission
- Prepare reports for ARDU/SARU Management and/or the Program Manager, both quantitative and qualitative, on staffs’ output
- Develop reports and quality control checks that ensure accuracy and efficiency as well as their use
- Establish effective communication systems regarding data and ensures reports are accurate and efficient
- Assist with annual plan and strategic planning goals
Representation:
- Develop and maintain effective relationships with USRAP processing partners
- Ensure partner communication from the department is professional, timely and proactive
- Represent organizational policies and culture to staff
- Ensure the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues
Performance Management:
- Provide direct supervision and leadership to SARU staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave
- Coordinate on-boarding of new staff and facilitate trainings, both in the office and while in the field
- Identify training needs and coordinate trainings for SARU staff
- Develop in-house training materials to enhance compliance and ensure existing training materials are kept up to date
- Ensure coaching, mentoring, feedback and corrective action plans are being carried out where needed
- Establish performance expectations with staff under their supervision
- Monitor staff time and attendance
Staff Care:
- Monitor and ensure a safe, healthy and professional work environment
- Ensure direct reports access and use their benefits appropriately, including leave
- Actively support staff by promoting safe space, open-door and the escalation policy
- Establish and communicate clear expectations to staff to foster a predictable and consistent work environment
- Work with staff to ensure they are taking responsibility and understanding of their own safety and to raise any issues with supervision immediately
- Handle any other duties as assigned by the SARU leadership, the Program Manager and/or CWS management at large.
Qualifications
Experience:
- A minimum of Six (6) year’s work experience required.
- A minimum of One year of supervisory experience preferred.
- Familiarity with the UN Convention and Protocols relating to the status of refugees required.
- Previous experience in training and capacity building of staff required.
- Previous experience working with international organizations such as UNHCR required.
- Previous experience with a resettlement deployment scheme preferred.
- Previous reporting and monitoring and evaluation experience preferred.
Work Hours: 8
Experience in Months: 72
Level of Education: bachelor degree
Job application procedure
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