Key Responsibilities

Marketing: Analyse tenders to understand individual requirements and how information can be used for the company benefits and eventually build up the buying process for each account and link it with the principals. Map out therapeutic requirements of the key accounts and define areas of weakness hence opportunity. Spear-head communication with the institutions/client in case of currency fluctuation to manage the increase price while retaining customers. Collect, analyse and report key institution sales data to regional manager and all relevant departments to help in business decision making.

Market Monitoring: Conduct market research to determine market requirements for existing and future products. Keep track of and evaluate the marketing activity of competitors. Analyse the market, product performance and launching of new products.

Customer relationship and Management: Keep abreast of new updates and trends in Marketing & Communication. Maintaining customer service relationship.

Service Excellence: Attend to specific needs of customers (internal & external) as well as third parties and ensure that queries and assistance are provided in a timely manner and in compliance with service standards set. Ensure that the service level provided is up to expectations and standards set and relay any matter impeding service level to Management. Engage and collaborate with Management on Service Excellence initiatives.

Compliance: Ensure compliance with relevant policies and procedures and governance.

Reporting: Maintain and report accurate records of service and maintenance activities using the appropriate systems.

Adaptability & General Support Demonstrate initiative, resilience, and a proactive mindset, embracing change and supporting additional finance or accounting responsibilities as may be assigned by management in alignment with evolving business needs.

Qualifications and Experience

Bachelor’s degree in science related course.

Minimum of 5 years’ experience in pharmaceuticals sales and marketing, with at least 2 years in institutions/key accounts.

Solid Knowledge of Key institutions.

Marketing functions experience with an intensive exposure and proven track record on analytical reporting, presentations, and business reviews.

Excellent written and verbal communication skills, with the ability to engage stakeholders professionally and resolve issues collaboratively.

High level of integrity, discretion with customers’ data, and the ability to manage competing priorities while maintaining accuracy and meeting deadlines in a fast-paced environment.

• Analyse tenders to understand individual requirements and how information can be used for the company benefits and eventually build up the buying process for each account and link it with the principals.
• Map out therapeutic requirements of the key accounts and define areas of weakness hence opportunity.
• Spear-head communication with the institutions/client in case of currency fluctuation to manage the increase price while retaining customers.
• Collect, analyse and report key institution sales data to regional manager and all relevant departments to help in business decision making.
• Conduct market research to determine market requirements for existing and future products.
• Keep track of and evaluate the marketing activity of competitors.
• Analyse the market, product performance and launching of new products.
• Keep abreast of new updates and trends in Marketing & Communication.
• Maintaining customer service relationship.
• Attend to specific needs of customers (internal & external) as well as third parties and ensure that queries and assistance are provided in a timely manner and in compliance with service standards set.
• Ensure that the service level provided is up to expectations and standards set and relay any matter impeding service level to Management.
• Engage and collaborate with Management on Service Excellence initiatives.
• Ensure compliance with relevant policies and procedures and governance.
• Maintain and report accurate records of service and maintenance activities using the appropriate systems.
• Demonstrate initiative, resilience, and a proactive mindset, embracing change and supporting additional finance or accounting responsibilities as may be assigned by management in alignment with evolving business needs.

• Analytical reporting
• Presentations
• Business reviews
• Excellent written and verbal communication skills
• Ability to engage stakeholders professionally
• Ability to resolve issues collaboratively
• High level of integrity
• Discretion with customers’ data
• Ability to manage competing priorities
• Accuracy
• Meeting deadlines

• Bachelor’s degree in science related course.
• Minimum of 5 years’ experience in pharmaceuticals sales and marketing, with at least 2 years in institutions/key accounts.
• Solid Knowledge of Key institutions.
• Marketing functions experience with an intensive exposure and proven track record on analytical reporting, presentations, and business reviews.
• Excellent written and verbal communication skills, with the ability to engage stakeholders professionally and resolve issues collaboratively.
• High level of integrity, discretion with customers’ data, and the ability to manage competing priorities while maintaining accuracy and meeting deadlines in a fast-paced environment.