JOB PURPOSE

The job holder is responsible of driving individual life business top- line, bottom- line growth and provide customer centric service to policyholders and claimants in Jeevan Bharati Branch office Nairobi.

PRINCIPAL ACCOUNTABILITIES

• Leading and managing sales teams to maximize profitability and shareholder value through business growth and sustainability while maintaining a high level of customer satisfaction in Jeevan Bharati Branch office Nairobi.
• Carrying out office administration and ensuring compliance with the County and National Government.
• Getting market intelligence on future market trends to help improve service and product offering, while keeping an eye on competition.
• Coaching, mentoring, developing, training, motivating and evaluating sales team and staff to achieve the highest levels of performance in Jeevan Bharati Branch Nairobi.
• Planning and driving brand awareness and penetration to grow market share in the Western Region.
• Ensuring compliance with regulatory and statutory requirements.
• Preparing, monitoring and reporting of the Life business budgetary allocations in Jeevan Bharati Branch Nairobi.
• Leading and managing the Life business related communication at the branch.
• Identifying, implementing and benchmarking best practices in management.
• Ensuring customer service to both internal and external client by providing required support in the agency management.
• Managing and Implementing change initiatives to achieve desired business plans and culture.
• Recruitment, training, developing and retaining of intermediaries and alternative channels.

MINIMUM QUALIFICATIONS - KNOWLEDGE AND EXPERIENCE

• Undergraduate degree in any business related field.
• Chartered Institute of Marketing.
• Certificate of proficiency.
• At least 5 years of relevant insurance experience.
• Work experience in Marketing of Life Business products within the region is an added advantage.

• Leading and managing sales teams to maximize profitability and shareholder value through business growth and sustainability while maintaining a high level of customer satisfaction in Jeevan Bharati Branch office Nairobi.
• Carrying out office administration and ensuring compliance with the County and National Government.
• Getting market intelligence on future market trends to help improve service and product offering, while keeping an eye on competition.
• Coaching, mentoring, developing, training, motivating and evaluating sales team and staff to achieve the highest levels of performance in Jeevan Bharati Branch Nairobi.
• Planning and driving brand awareness and penetration to grow market share in the Western Region.
• Ensuring compliance with regulatory and statutory requirements.
• Preparing, monitoring and reporting of the Life business budgetary allocations in Jeevan Bharati Branch Nairobi.
• Leading and managing the Life business related communication at the branch.
• Identifying, implementing and benchmarking best practices in management.
• Ensuring customer service to both internal and external client by providing required support in the agency management.
• Managing and Implementing change initiatives to achieve desired business plans and culture.
• Recruitment, training, developing and retaining of intermediaries and alternative channels.

• Marketing
• Sales Management
• Customer Service
• Market Intelligence
• Team Leadership
• Budget Management
• Regulatory Compliance
• Change Management
• Intermediary Recruitment and Development

• Undergraduate degree in any business related field.
• Chartered Institute of Marketing.
• Certificate of proficiency.
• At least 5 years of relevant insurance experience.
• Work experience in Marketing of Life Business products within the region is an added advantage.