Job summary

Develop and maintain strong relationships with existing clients to ensure their satisfaction and retention.

Min Qualification:

Certificate

Experience Level:

Entry level

Experience Length:

1 year

Job descriptions & requirements

JOB TITLE:LOANS (RELATIONSHIP) OFFICER

NATURE OF JOB:FULL TIME

INDUSTRY:FINANCIAL SERVICES

SALARY:KSHS.20,000 PLUS COMMISSIONS

JOB LOCATION:BUNGOMA & KAPENGURIA

DUTIES AND RESPONSIBILITIES

• Develop and maintain strong relationships with existing clients to ensure their satisfaction and retention.
• Proactively engage with potential clients to expand the loan portfolio.
• Provide personalized financial solutions tailored to clients' needs.
• Assess loan applications by gathering necessary documentation, verifying information, and conducting preliminary assessments.
• Recommend and facilitate loan approvals based on established guidelines and risk assessments.
• Ensure timely disbursement and follow-up on loans, monitoring repayment schedules.
• Actively market and promote the institution's loan products to increase market penetration and client base.
• Meet monthly sales and loan disbursement targets set by the organization.
• Educate clients on the various loan products and services offered, explaining terms and conditions.
• Provide excellent customer service, addressing inquiries and resolving issues efficiently.
• Advise clients on best financial practices, including repayment strategies, loan options, and related services.
• Handle loan repayments and resolve any delinquency issues promptly.
• Ensure compliance with internal policies, regulatory requirements, and industry standards.
• Identify and mitigate potential risks in loan applications and client management.
• Assist in the preparation of reports on loan performance and any risks related to clients.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate/Diploma in any field.
• At least 1 year of experience as a loans or Relationship officer in a Sacco, MFI or Bank
• Strong communication and interpersonal skills, with the ability to build and maintain relationships.
• Good understanding of loan products, financial services, and credit assessments.
• Ability to work independently and meet set targets.
• Proficiency in Microsoft Office applications.

• Develop and maintain strong relationships with existing clients to ensure their satisfaction and retention.
• Proactively engage with potential clients to expand the loan portfolio.
• Provide personalized financial solutions tailored to clients' needs.
• Assess loan applications by gathering necessary documentation, verifying information, and conducting preliminary assessments.
• Recommend and facilitate loan approvals based on established guidelines and risk assessments.
• Ensure timely disbursement and follow-up on loans, monitoring repayment schedules.
• Actively market and promote the institution's loan products to increase market penetration and client base.
• Meet monthly sales and loan disbursement targets set by the organization.
• Educate clients on the various loan products and services offered, explaining terms and conditions.
• Provide excellent customer service, addressing inquiries and resolving issues efficiently.
• Advise clients on best financial practices, including repayment strategies, loan options, and related services.
• Handle loan repayments and resolve any delinquency issues promptly.
• Ensure compliance with internal policies, regulatory requirements, and industry standards.
• Identify and mitigate potential risks in loan applications and client management.
• Assist in the preparation of reports on loan performance and any risks related to clients.

• Strong communication and interpersonal skills, with the ability to build and maintain relationships.
• Good understanding of loan products, financial services, and credit assessments.
• Ability to work independently and meet set targets.
• Proficiency in Microsoft Office applications.

• Certificate/Diploma in any field.
• At least 1 year of experience as a loans or Relationship officer in a Sacco, MFI or Bank