Management Services Officer
2025-12-30T14:22:26+00:00
World Food Programme(WFP)
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_9198/logo/Wfp.jpg
https://www.wfp.org/countries/kenya
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Nonprofit, and NGO
Admin & Office, Business Operations, Management, Social Services & Nonprofit, Cleaning & Facilities
2026-01-17T17:00:00+00:00
8
Background
The World Food Programme is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security.
THE ROLE
To contribute to the planning and delivery of high-quality, client-focused, and cost-effective services within the Management Services portfolio, enabling WFP to deliver food assistance to beneficiaries in alignment with WFP’s Strategy. The Management Services Officer will lead the Management Services Unit, overseeing a team of more than 20 staff.
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
- Contribute to the preparation of Management Services components of WFP’s Country Strategic Planning (CSP) and Resource Planning aligned with country/Global HQ and wider WFP’s strategies and policies to facilitate efficient and effective service delivery.
- Contribute to the development of functional annual plans, recommend longer term improvements to policies, procedures, processes, standards, and systems to mitigate risks and ensure services provided support WFP’s strategic objectives.
- Perform functional analysis using data-driven approaches to contribute to the collection of relevant insights to support efficient planning and improved decision-making.
- Maintain partnerships with WFP’s internal and external stakeholders, other UN agencies and government entities to strive for efficiency and optimisation of cross-functional processes.
- Assess performance of existing resources and recommend new solutions aiming at efficiency, cost-effectiveness, and timeliness of operations and services.
- Support and monitor the execution of contracts to ensure value for money and optimal resource allocation and escalate any issues to more senior staff.
- Follow standard emergency preparedness and response practices to support WFP to quickly deploy the needed resources to affected areas.
- Identify gaps and provide suggestions for improvements to services and facilities related to Occupational Safety and Health (OSH).
- Support a culture of environmental sustainability by role modelling actions that drive sustainability in all activities.
- Utilise digital tools and applications to their fullest potential, collaborating with technical experts to effectively adopt and adapt innovative technologies, thereby enhancing operational workflows and customer service.
- Contribute to the preparation and implementation of UN-Reform related inter-agency initiatives to achieve cost savings and enhance service quality.
- Conduct field missions to support operations and identify gaps and propose solutions in the relevant services or products of responsibility.
- Guide and supervise staff within the unit, serving as a primary resource and assist them with more complex analysis and queries.
- Contribute to capacity building activities for WFP staff and partners to improve their understanding of Management Services regulations, policies, procedures, processes, standards, and systems.
STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education: First University degree in Business/Public Administration, Management, Science, or other relevant field relating to office management and administration.
Experience:
- Minimum of 3 years in a managerial or supervisory role, with proven ability to lead teams, manage resources, and oversee operational functions effectively in related fields.
- At least 5 years of progressive experience in management services, covering one or more areas such as asset management, facilities management, fleet operations, travel administration, or other related functions.
Language: National Professional: Fluency (level C) in English language.
Desired experiences for entry into the role:
- Has experience working with teams across different functional areas.
- Has experience in working with data-related concepts and tools and leveraging data-driven insights for improved decision-making and business outcomes.
- Has demonstrated the ability to lead and supervise staff within area of expertise
* Contribute to the preparation of Management Services components of WFP’s Country Strategic Planning (CSP) and Resource Planning aligned with country/Global HQ and wider WFP’s strategies and policies to facilitate efficient and effective service delivery. * Contribute to the development of functional annual plans, recommend longer term improvements to policies, procedures, processes, standards, and systems to mitigate risks and ensure services provided support WFP’s strategic objectives. * Perform functional analysis using data-driven approaches to contribute to the collection of relevant insights to support efficient planning and improved decision-making. * Maintain partnerships with WFP’s internal and external stakeholders, other UN agencies and government entities to strive for efficiency and optimisation of cross-functional processes. * Assess performance of existing resources and recommend new solutions aiming at efficiency, cost-effectiveness, and timeliness of operations and services. * Support and monitor the execution of contracts to ensure value for money and optimal resource allocation and escalate any issues to more senior staff. * Follow standard emergency preparedness and response practices to support WFP to quickly deploy the needed resources to affected areas. * Identify gaps and provide suggestions for improvements to services and facilities related to Occupational Safety and Health (OSH). * Support a culture of environmental sustainability by role modelling actions that drive sustainability in all activities. * Utilise digital tools and applications to their fullest potential, collaborating with technical experts to effectively adopt and adapt innovative technologies, thereby enhancing operational workflows and customer service. * Contribute to the preparation and implementation of UN-Reform related inter-agency initiatives to achieve cost savings and enhance service quality. * Conduct field missions to support operations and identify gaps and propose solutions in the relevant services or products of responsibility. * Guide and supervise staff within the unit, serving as a primary resource and assist them with more complex analysis and queries. * Contribute to capacity building activities for WFP staff and partners to improve their understanding of Management Services regulations, policies, procedures, processes, standards, and systems.
* Ability to lead teams * Resource management * Overseeing operational functions * Data-driven approaches * Partnership building * Risk mitigation * Contract management * Emergency preparedness and response * Occupational Safety and Health (OSH) * Environmental sustainability * Digital tools and applications * UN-Reform initiatives * Field missions * Staff supervision * Capacity building
* First University degree in Business/Public Administration, Management, Science, or other relevant field relating to office management and administration. * Minimum of 3 years in a managerial or supervisory role. * Proven ability to lead teams, manage resources, and oversee operational functions effectively in related fields. * At least 5 years of progressive experience in management services, covering one or more areas such as asset management, facilities management, fleet operations, travel administration, or other related functions. * Fluency (level C) in English language. * Experience working with teams across different functional areas. * Experience in working with data-related concepts and tools and leveraging data-driven insights for improved decision-making and business outcomes. * Demonstrated ability to lead and supervise staff within area of expertise.
JOB-6953e022ab2df
Vacancy title:
Management Services Officer
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Admin & Office, Business Operations, Management, Social Services & Nonprofit, Cleaning & Facilities]
Jobs at:
World Food Programme(WFP)
Deadline of this Job:
Saturday, January 17 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Tuesday, December 30 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Background
The World Food Programme is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security.
THE ROLE
To contribute to the planning and delivery of high-quality, client-focused, and cost-effective services within the Management Services portfolio, enabling WFP to deliver food assistance to beneficiaries in alignment with WFP’s Strategy. The Management Services Officer will lead the Management Services Unit, overseeing a team of more than 20 staff.
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
- Contribute to the preparation of Management Services components of WFP’s Country Strategic Planning (CSP) and Resource Planning aligned with country/Global HQ and wider WFP’s strategies and policies to facilitate efficient and effective service delivery.
- Contribute to the development of functional annual plans, recommend longer term improvements to policies, procedures, processes, standards, and systems to mitigate risks and ensure services provided support WFP’s strategic objectives.
- Perform functional analysis using data-driven approaches to contribute to the collection of relevant insights to support efficient planning and improved decision-making.
- Maintain partnerships with WFP’s internal and external stakeholders, other UN agencies and government entities to strive for efficiency and optimisation of cross-functional processes.
- Assess performance of existing resources and recommend new solutions aiming at efficiency, cost-effectiveness, and timeliness of operations and services.
- Support and monitor the execution of contracts to ensure value for money and optimal resource allocation and escalate any issues to more senior staff.
- Follow standard emergency preparedness and response practices to support WFP to quickly deploy the needed resources to affected areas.
- Identify gaps and provide suggestions for improvements to services and facilities related to Occupational Safety and Health (OSH).
- Support a culture of environmental sustainability by role modelling actions that drive sustainability in all activities.
- Utilise digital tools and applications to their fullest potential, collaborating with technical experts to effectively adopt and adapt innovative technologies, thereby enhancing operational workflows and customer service.
- Contribute to the preparation and implementation of UN-Reform related inter-agency initiatives to achieve cost savings and enhance service quality.
- Conduct field missions to support operations and identify gaps and propose solutions in the relevant services or products of responsibility.
- Guide and supervise staff within the unit, serving as a primary resource and assist them with more complex analysis and queries.
- Contribute to capacity building activities for WFP staff and partners to improve their understanding of Management Services regulations, policies, procedures, processes, standards, and systems.
STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education: First University degree in Business/Public Administration, Management, Science, or other relevant field relating to office management and administration.
Experience:
- Minimum of 3 years in a managerial or supervisory role, with proven ability to lead teams, manage resources, and oversee operational functions effectively in related fields.
- At least 5 years of progressive experience in management services, covering one or more areas such as asset management, facilities management, fleet operations, travel administration, or other related functions.
Language: National Professional: Fluency (level C) in English language.
Desired experiences for entry into the role:
- Has experience working with teams across different functional areas.
- Has experience in working with data-related concepts and tools and leveraging data-driven insights for improved decision-making and business outcomes.
- Has demonstrated the ability to lead and supervise staff within area of expertise
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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