Background

DDD believes talent has no boundaries--and opportunities shouldn’t either. In 2001, we saw the need to bring tech skills and living-wage work to men and women in underserved communities in Asia. It was here that DDD helped plant the seed for a socially responsible outsourcing practice known as impact sourcing.

Job Description

The Manager, IT will be responsible for defining and executing the IT strategy in line with the global company goals. This leadership role involves overseeing the planning, implementation, and maintenance of IT systems to ensure operational efficiency, security, compliance, and alignment with business objectives. The manager will bring a blend of strategic thinking, technical expertise, and leadership skills.

Direct Reports:

• IT Officers
• IT Associates

Key Responsibilities

Strategic IT Planning:

• Develop and Implement IT strategies that support the company's business goals and growth objectives.
• Conduct regular IT assessments and audits to identify opportunities for improvement and innovation.
• Formulate and implement IT policies, procedures, and standards to guide the organization’s technology practices.

IT Infrastructure and Management:

• Oversee the design, deployment, and maintenance of IT infrastructure, including networks, servers, etc.
• Ensure the security, availability, and optimal performance of IT systems to support business continuity and business needs.

Technology Solutions and Innovation:

• Stay informed on industry trends and emerging technologies, positioning the company at the forefront of innovation.
• Collaborate with business units to identify technology solutions that drive business growth and service excellence.

IT Service Management:

• Establish and manage IT service delivery processes, including incident management, problem resolution, change management, and service requests.
• Monitor feedback, complaints, and concerns related to service delivery, or equipment and work to address them effectively to maintain high levels of stakeholder satisfaction

Team Leadership and Development:

• Build and lead a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide leadership, coaching, and mentoring to IT staff, driving professional development and performance excellence.

Security, Risk Management, and Compliance:

• Implement cybersecurity measures to protect company and client data, ensuring compliance with industry standards and regulatory requirements.
• Develop and maintain IT disaster recovery and business continuity plans to minimize risks associated with system failures and data loss.
• Ensure compliance with data protection regulations, addressing any gaps as necessary.

Stakeholder and Vendor Management:

• Maintain strong relationships with key stakeholders, including senior management and address their technology needs.
• Negotiate and manage contracts with external vendors to optimize value and performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT management, with a proven track record of leading high-performing IT teams
• Relevant working experience in a busy IT Department, BPO ( Added Advantage)
• Possess strong expertise in IT infrastructure management, particularly in cloud computing and cybersecurity, vital for safeguarding organizational assets.
• Demonstrated experience in strategic planning, project management, and digital transformation initiatives
• Proficiency in budgeting, resource allocation, and vendor management
• Advanced knowledge of IT governance frameworks and best practices
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
• Strong leadership and communication skills, with the ability to influence stakeholders at all levels
• Experience with emerging technologies and their application in business contexts
• Relevant IT certifications (e.g., ITIL, PMP, CISSP) are highly desirable
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing technological landscapes

• Develop and Implement IT strategies that support the company's business goals and growth objectives.
• Conduct regular IT assessments and audits to identify opportunities for improvement and innovation.
• Formulate and implement IT policies, procedures, and standards to guide the organization’s technology practices.
• Oversee the design, deployment, and maintenance of IT infrastructure, including networks, servers, etc.
• Ensure the security, availability, and optimal performance of IT systems to support business continuity and business needs.
• Stay informed on industry trends and emerging technologies, positioning the company at the forefront of innovation.
• Collaborate with business units to identify technology solutions that drive business growth and service excellence.
• Establish and manage IT service delivery processes, including incident management, problem resolution, change management, and service requests.
• Monitor feedback, complaints, and concerns related to service delivery, or equipment and work to address them effectively to maintain high levels of stakeholder satisfaction
• Build and lead a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide leadership, coaching, and mentoring to IT staff, driving professional development and performance excellence.
• Implement cybersecurity measures to protect company and client data, ensuring compliance with industry standards and regulatory requirements.
• Develop and maintain IT disaster recovery and business continuity plans to minimize risks associated with system failures and data loss.
• Ensure compliance with data protection regulations, addressing any gaps as necessary.
• Maintain strong relationships with key stakeholders, including senior management and address their technology needs.
• Negotiate and manage contracts with external vendors to optimize value and performance.

• IT infrastructure management
• Cloud computing
• Cybersecurity
• Strategic planning
• Project management
• Digital transformation
• Budgeting
• Resource allocation
• Vendor management
• IT governance frameworks
• Analytical skills
• Problem-solving skills
• Leadership skills
• Communication skills
• Emerging technologies

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT management
• Proven track record of leading high-performing IT teams
• Relevant working experience in a busy IT Department, BPO ( Added Advantage)
• Strong expertise in IT infrastructure management, particularly in cloud computing and cybersecurity
• Demonstrated experience in strategic planning, project management, and digital transformation initiatives
• Proficiency in budgeting, resource allocation, and vendor management
• Advanced knowledge of IT governance frameworks and best practices
• Excellent analytical and problem-solving skills
• Strong leadership and communication skills
• Experience with emerging technologies and their application in business contexts
• Relevant IT certifications (e.g., ITIL, PMP, CISSP) are highly desirable
• Ability to thrive in a fast-paced, dynamic environment