Background

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 1.9 million clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.

We currently have an exciting career opportunity for the Manager- Internal Audit within Jubilee Life Insurance Limited. The position holder will report report functionally to the Board Audit Committee Chair and administratively to the Chief Executive Officer, Jubilee Life Insurance Limited. The role will be based at our Head Office in Nairobi.

Role Purpose

The role-holder will be responsible for leading and overseeing the internal audit function within the Life Insurance Company. The primary purpose is to provide independent and objective assurance on governance, risk management and internal control processes. The role involves evaluating controls, identifying risks and providing insights that enhance operational efficiency, compliance and organizational performance.

Main Responsibilities

Audit Planning & Execution

• Develop a comprehensive annual internal audit plan using a risk-based methodology that reflects the company’s strategic priorities and operational realities.
• Define the audit scope, objectives, timelines, and resource requirements for each audit engagement.
• Lead the planning, execution, and completion of complex audits across life insurance operations, including underwriting, claims, actuarial, finance, IT, individual life, group & credit life and pension administration.
• Ensure all audits are conducted in accordance with International Standards for the Professional Practice of Internal Auditing (IPPF) and internal audit procedures and the GIAS 2025
• Critically review audit working papers, ensuring all findings are well-documented, supported by evidence and aligned with audit methodology.
• Oversee special audits, ad hoc reviews, and management-requested assignments to provide timely assurance on critical areas.
• Ensure timely closure of audits and adherence to agreed timelines, budgets, and reporting standards.

Risk Management & Internal Controls

• Conduct ongoing risk assessments to identify control weaknesses, emerging risks and areas requiring deep-dive audits.
• Evaluate the adequacy and effectiveness of internal controls across all business processes and systems.
• Work closely with Risk & Compliance to ensure risk registers, KRIs and control self-assessments remain accurate and updated.
• Provide detailed recommendations to strengthen internal controls and operational governance.
• Monitor changes in the internal and external environment and adjust audit priorities to reflect evolving risk exposures.
• Support management in designing, documenting and embedding strong internal control frameworks.
• Evaluate risk culture maturity across departments and provide improvement insights.

Compliance & Governance

• Review the effectiveness of corporate governance structures, including board committees, risk committees and policy frameworks.
• Evaluate compliance with regulatory requirements such as the Insurance Act, IRA Guidelines, AML/CFT, Data Protection and other statutory obligations.
• Assess alignment of business operations with internal policies, procedures and ethical standards.
• Review the company’s governance structures to ensure they support accountability, transparency and ethical conduct.
• Provide insights to strengthen governance practices, including delegation of authority, reporting lines and management oversight.
• Monitor emerging regulatory changes and advise management on compliance implications.
• Provide assurance on compliance with external audits, actuarial valuations, IFRS requirements and internal policies.

Reporting & Stakeholder Engagement

• Prepare detailed, accurate, and actionable audit reports that clearly communicate control gaps, risk impacts, and pragmatic recommendations.
• Present audit results to senior management, the Audit Committee, and other key stakeholders with clarity, confidence, and strategic insight.
• Maintain constructive relationships with senior leaders to ensure cooperation during audits and buy-in for recommendations.
• Develop dashboards and periodic reports summarizing audit coverage, emerging risks, thematic issues, and status of action plans.
• Engage departmental heads during planning, fieldwork, and reporting to ensure transparency and collaboration.
• Coordinate with external auditors to optimize audit coverage and reduce duplication.
• Provide regular updates to the COO, CEO, and Audit Committee on audit progress, risk trends, and outstanding issues.

Data Analytics & Continuous Improvement

• Integrate data analytics tools and techniques to enhance audit effectiveness and provide deeper insights.
• Conduct trend analysis, sampling, exception reporting, and financial/data integrity testing using data-driven methods.
• Identify automation or digitalization opportunities that enhance operational efficiency and reduce process risk.
• Benchmark audit practices against industry best practices and propose continuous improvements.
• Develop templates, tools, and methodologies to increase audit efficiency and consistency across the team.
• Monitor implementation of management action plans and conduct follow-up validations to assess closure effectiveness.
• Promote a culture of continuous improvement within the audit function and across business units.

Fraud Risk Management

• Develop and maintain the fraud risk framework, including controls, reporting mechanisms, and awareness programmes.
• Conduct fraud risk assessments across business processes and identify vulnerable areas.
• Lead or support investigations into suspected fraud, misconduct, or breaches of company policy.
• Coordinate with legal, HR, security, and external agencies during sensitive investigations.
• Maintain a secure and confidential record of all investigations and ensure proper closure and documentation.
• Recommend enhancements to fraud detection systems, whistleblowing channels, and internal controls.
• Provide fraud-awareness training and guidance to staff to promote a culture of transparency and integrity.

Strategic Advisory & Business Support

• Provide independent insights to management on strategic risks, operational inefficiencies and potential control failures that could affect business performance.
• Participate in major company initiatives—such as system implementations (e.g., SAP, digital platforms), product launches and process redesign—to provide advisory on controls and risks.
• Offer input on policies, SOPs, and frameworks to ensure they reflect strong internal control principles.
• Support strategic decision-making by providing audit-based insights that enhance performance, customer experience and operational resilience.
• Identify cross-functional themes or systemic issues that require strategic intervention and communicate these proactively.
• Act as a business partner while maintaining independence, ensuring the audit function adds value beyond compliance.

People & Culture

Team Leadership: Build and lead cross-functional teams, fostering collaboration, accountability, and high performance.

• Develop a comprehensive annual internal audit plan using a risk-based methodology that reflects the company’s strategic priorities and operational realities.
• Define the audit scope, objectives, timelines, and resource requirements for each audit engagement.
• Lead the planning, execution, and completion of complex audits across life insurance operations, including underwriting, claims, actuarial, finance, IT, individual life, group & credit life and pension administration.
• Ensure all audits are conducted in accordance with International Standards for the Professional Practice of Internal Auditing (IPPF) and internal audit procedures and the GIAS 2025
• Critically review audit working papers, ensuring all findings are well-documented, supported by evidence and aligned with audit methodology.
• Oversee special audits, ad hoc reviews, and management-requested assignments to provide timely assurance on critical areas.
• Ensure timely closure of audits and adherence to agreed timelines, budgets, and reporting standards.
• Conduct ongoing risk assessments to identify control weaknesses, emerging risks and areas requiring deep-dive audits.
• Evaluate the adequacy and effectiveness of internal controls across all business processes and systems.
• Work closely with Risk & Compliance to ensure risk registers, KRIs and control self-assessments remain accurate and updated.
• Provide detailed recommendations to strengthen internal controls and operational governance.
• Monitor changes in the internal and external environment and adjust audit priorities to reflect evolving risk exposures.
• Support management in designing, documenting and embedding strong internal control frameworks.
• Evaluate risk culture maturity across departments and provide improvement insights.
• Review the effectiveness of corporate governance structures, including board committees, risk committees and policy frameworks.
• Evaluate compliance with regulatory requirements such as the Insurance Act, IRA Guidelines, AML/CFT, Data Protection and other statutory obligations.
• Assess alignment of business operations with internal policies, procedures and ethical standards.
• Review the company’s governance structures to ensure they support accountability, transparency and ethical conduct.
• Provide insights to strengthen governance practices, including delegation of authority, reporting lines and management oversight.
• Monitor emerging regulatory changes and advise management on compliance implications.
• Provide assurance on compliance with external audits, actuarial valuations, IFRS requirements and internal policies.
• Prepare detailed, accurate, and actionable audit reports that clearly communicate control gaps, risk impacts, and pragmatic recommendations.
• Present audit results to senior management, the Audit Committee, and other key stakeholders with clarity, confidence, and strategic insight.
• Maintain constructive relationships with senior leaders to ensure cooperation during audits and buy-in for recommendations.
• Develop dashboards and periodic reports summarizing audit coverage, emerging risks, thematic issues, and status of action plans.
• Engage departmental heads during planning, fieldwork, and reporting to ensure transparency and collaboration.
• Coordinate with external auditors to optimize audit coverage and reduce duplication.
• Provide regular updates to the COO, CEO, and Audit Committee on audit progress, risk trends, and outstanding issues.
• Integrate data analytics tools and techniques to enhance audit effectiveness and provide deeper insights.
• Conduct trend analysis, sampling, exception reporting, and financial/data integrity testing using data-driven methods.
• Identify automation or digitalization opportunities that enhance operational efficiency and reduce process risk.
• Benchmark audit practices against industry best practices and propose continuous improvements.
• Develop templates, tools, and methodologies to increase audit efficiency and consistency across the team.
• Monitor implementation of management action plans and conduct follow-up validations to assess closure effectiveness.
• Promote a culture of continuous improvement within the audit function and across business units.
• Develop and maintain the fraud risk framework, including controls, reporting mechanisms, and awareness programmes.
• Conduct fraud risk assessments across business processes and identify vulnerable areas.
• Lead or support investigations into suspected fraud, misconduct, or breaches of company policy.
• Coordinate with legal, HR, security, and external agencies during sensitive investigations.
• Maintain a secure and confidential record of all investigations and ensure proper closure and documentation.
• Recommend enhancements to fraud detection systems, whistleblowing channels, and internal controls.
• Provide fraud-awareness training and guidance to staff to promote a culture of transparency and integrity.
• Provide independent insights to management on strategic risks, operational inefficiencies and potential control failures that could affect business performance.
• Participate in major company initiatives—such as system implementations (e.g., SAP, digital platforms), product launches and process redesign—to provide advisory on controls and risks.
• Offer input on policies, SOPs, and frameworks to ensure they reflect strong internal control principles.
• Support strategic decision-making by providing audit-based insights that enhance performance, customer experience and operational resilience.
• Identify cross-functional themes or systemic issues that require strategic intervention and communicate these proactively.
• Act as a business partner while maintaining independence, ensuring the audit function adds value beyond compliance.
• Build and lead cross-functional teams, fostering collaboration, accountability, and high performance.