About the Role

KEDA Kenya Ceramics is seeking a Marketing Supervisor to oversee our App user loyalty program and strengthen customer engagement through digital systems. The role involves leading marketing operations, guiding customers and partners on digital tools, optimizing processes, managing training initiatives, and producing accurate reports to support decision-making.

Key Responsibilities

• Supervise App user loyalty program operations, including gift loading and unloading, exchange orders, gift management, and redemption follow-ups.
• Guide customers in using our digital systems and App, particularly resolving issues related to the VOSA system.
• Propose and implement optimization plans to improve marketing processes and digital engagement outcomes.
• Design, deliver, and coordinate training programs for internal teams, customers, and partners to enhance product knowledge and digital skills.
• Plan, organize, and execute workshops, training sessions, and partner events that support marketing objectives.
• Produce accurate reports on loyalty program performance, digital engagement, and marketing initiatives to inform management decisions.
• Collaborate with cross-functional teams to ensure seamless execution of loyalty campaigns and promotional initiatives.

Qualifications & Skills

• Bachelor’s degree in Digital Marketing, Business Administration/Management, Information Technology/Computer Science, E-Commerce Communications, or related fields.
• Minimum of 3 years of experience in marketing operations, digital system management, team leadership, and event coordination.
• Strong training skills, with experience delivering workshops, coaching teams, or guiding customers.
• Proficient in reporting, data analysis, and preparing actionable insights.
• Proficient in guiding customers and resolving App-related issues.
• Advanced skills in Microsoft Excel, including data analysis, reporting, and template creation.
• Strong organizational abilities to manage multiple marketing projects and events efficiently.
• Team leadership and supervisory skills, with the ability to motivate and guide teams to success.

• Supervise App user loyalty program operations, including gift loading and unloading, exchange orders, gift management, and redemption follow-ups.
• Guide customers in using our digital systems and App, particularly resolving issues related to the VOSA system.
• Propose and implement optimization plans to improve marketing processes and digital engagement outcomes.
• Design, deliver, and coordinate training programs for internal teams, customers, and partners to enhance product knowledge and digital skills.
• Plan, organize, and execute workshops, training sessions, and partner events that support marketing objectives.
• Produce accurate reports on loyalty program performance, digital engagement, and marketing initiatives to inform management decisions.
• Collaborate with cross-functional teams to ensure seamless execution of loyalty campaigns and promotional initiatives.

• Strong training skills, with experience delivering workshops, coaching teams, or guiding customers.
• Proficient in reporting, data analysis, and preparing actionable insights.
• Proficient in guiding customers and resolving App-related issues.
• Advanced skills in Microsoft Excel, including data analysis, reporting, and template creation.
• Strong organizational abilities to manage multiple marketing projects and events efficiently.
• Team leadership and supervisory skills, with the ability to motivate and guide teams to success.

• Bachelor’s degree in Digital Marketing, Business Administration/Management, Information Technology/Computer Science, E-Commerce Communications, or related fields.
• Minimum of 3 years of experience in marketing operations, digital system management, team leadership, and event coordination.