OPERATIONS and CUSTOMER SERVICE ADMIN

2025-10-16T07:22:47+00:00

FULL_TIME

Human Services

Business Operations

2025-10-17T17:00:00+00:00

 

Kenya

8

Our client, a leading perfume sales company, is seeking to recruit a highly motivated and experienced professional to fill the position of Operations & Customer Service Admin.

Oversee and manage daily operations to ensure smooth business processes. Identify and implement strategies to improve service quality, productivity, and profitability. Maintain high standards of customer service across all levels of operations. Handle customer feedback and complaints promptly and professionally. Continuously assess and improve customer service procedures and systems. Uphold operational standards, internal controls, and audit compliance. Develop and execute operational strategies aligned with business objectives. Monitor and analyse Key Performance Indicators (KPIs) to identify and address areas for improvement. Support business development initiatives and contribute to overall growth. Implement efficiency strategies to reduce costs and enhance customer satisfaction. Lead, motivate, and support the team in training, development, and performance management. Address employee concerns and foster a positive, collaborative work environment. Conduct regular performance reviews and provide feedback for continuous improvement.

Strong supervisory, communication, and interpersonal skills. Excellent organizational and time management abilities. Proficiency in computer applications and MS Office tools. Exceptional customer service orientation with a proactive approach.

Diploma in Business Management or a related field. Minimum 3 years of relevant experience in Customer Service, Administration, or Operations. Proven experience leading and motivating a team

JOB-68f09d477c8fb