Mazi is a Mobility-as-a-Service company revolutionizing the shared mobility space by introducing electric vehicles. We have introduced our flagship electric motorbike the Magnus 3000. Headquartered in Nairobi, Kenya we are building the future of mass mobility in developing countries.

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Office & Administrative Coordinator

Job Type

Full Time

Qualification

Diploma

Experience

Location

Nairobi

Job Field

Administration / Secretarial

Role Overview

Front Desk Management

Welcome visitors with warmth and professionalism; you're the first impression of Mazi.

Keep the reception area organized, presentable, and ready for guests at all times.

Maintain accurate visitor logs and issue badges when needed.

Communication & Coordination

Manage incoming calls, emails, and messages, ensuring they reach the right people quickly.

Respond to general inquiries about Mazi's products and services.

Coordinate with internal teams and external partners to support daily operations and meetings.

Customer Experience

Provide helpful information to visitors and callers, directing them to the right department.

Support our customers by answering basic questions and ensuring a positive experience at every touchpoint.

Administrative Support

Receive and distribute deliveries.

Schedule meetings and assist in planning company events.

Track and order office supplies to ensure smooth day-to-day operations.

Support with data entry, document filing, and other administrative duties.

Liaise with Mazi Point attendants to ensure their administrative needs are met.

Statutory Management

Maintain and update company statutory records (licenses, permits, insurance, and tax documents).

Track expiry dates and coordinate timely renewals.

Liaise with government agencies and ensure compliance with statutory requirements.

Safely archive and manage important records.

Social Media Management

Assist in managing Mazi’s social media channels (e.g., LinkedIn, Twitter, Facebook, Instagram) by

scheduling and publishing content.

Monitor social media for customer inquiries, comments, and mentions; escalate as needed.

Support the marketing team with basic content creation and community engagement to enhance brand visibility.

Help track basic social media metrics and report on engagement trends.

What You Bring

Education:

Diploma or equivalent qualification; a certification in Office Administration, Management, or Social Media/Digital Marketing is an added advantage.

Experience:

Prior experience in a front office, receptionist, or administrative support role preferred.

Experience in customer service or hospitality is a plus.

Basic experience with social media platforms for business is beneficial.

• Welcome visitors with warmth and professionalism; you're the first impression of Mazi.
• Keep the reception area organized, presentable, and ready for guests at all times.
• Maintain accurate visitor logs and issue badges when needed.
• Manage incoming calls, emails, and messages, ensuring they reach the right people quickly.
• Respond to general inquiries about Mazi's products and services.
• Coordinate with internal teams and external partners to support daily operations and meetings.
• Provide helpful information to visitors and callers, directing them to the right department.
• Support our customers by answering basic questions and ensuring a positive experience at every touchpoint.
• Receive and distribute deliveries.
• Schedule meetings and assist in planning company events.
• Track and order office supplies to ensure smooth day-to-day operations.
• Support with data entry, document filing, and other administrative duties.
• Liaise with Mazi Point attendants to ensure their administrative needs are met.
• Maintain and update company statutory records (licenses, permits, insurance, and tax documents).
• Track expiry dates and coordinate timely renewals.
• Liaise with government agencies and ensure compliance with statutory requirements.
• Safely archive and manage important records.
• Assist in managing Mazi’s social media channels (e.g., LinkedIn, Twitter, Facebook, Instagram) by scheduling and publishing content.
• Monitor social media for customer inquiries, comments, and mentions; escalate as needed.
• Support the marketing team with basic content creation and community engagement to enhance brand visibility.
• Help track basic social media metrics and report on engagement trends.

• Front desk management
• Communication
• Coordination
• Customer service
• Administrative support
• Data entry
• Document filing
• Statutory record management
• Social media management
• Content creation (basic)
• Community engagement
• Social media metrics tracking

• Diploma or equivalent qualification
• Certification in Office Administration, Management, or Social Media/Digital Marketing is an added advantage.
• Prior experience in a front office, receptionist, or administrative support role preferred.
• Experience in customer service or hospitality is a plus.
• Basic experience with social media platforms for business is beneficial.