Office Administrator II | SHA/236/2025 | Deadline: Nov. 18, 2025, 6 p.m.

Minimum Qualifications:Bachelors Degree
Job Term:Permanent and Pensionable
Position Level:SHA 8
Number of positions:54
Qualifications, Skills and Experience Required:
For appointment to this grade, a candidate must have: -

Bachelor’s degree in any of the following disciplines:- Secretarial Studies; Business and Office Management or equivalent qualification from a recognized institution;

OR

Bachelor’s degree in Social Sciences plus Diploma in Secretarial Studies from a recognized institution; and

Proficiency in computer applications;

Responsibilities:
This is the entry and training grade for this cadre. An officer at this level will work under the guidance of a senior officer.

Key Responsibilities:

Taking oral dictation;

Using e-office to research and process data;

Operating office equipment;

Attending to visitors and client;

Handling telephone calls;

Handling customer inquiries and complaints;

Coordinating travel arrangements;

Ensuring security of office records, equipment and documents, including classified materials;

Ensuring security, integrity and confidentiality of data;

Updating an up-to-date filing system in the office;

Drafting responses to routine correspondence;

Managing office protocol and etiquette;

Identifying areas of risk in the department;

Implementing the department’s charter;

Promoting Business Process Re-engineering (BPR);

Implementing the business continuity plan for the department; and

Fostering a corporate culture that promotes ethical practices and good corporate citizenship

• Taking oral dictation;
• Using e-office to research and process data;
• Operating office equipment;
• Attending to visitors and client;
• Handling telephone calls;
• Handling customer inquiries and complaints;
• Coordinating travel arrangements;
• Ensuring security of office records, equipment and documents, including classified materials;
• Ensuring security, integrity and confidentiality of data;
• Updating an up-to-date filing system in the office;
• Drafting responses to routine correspondence;
• Managing office protocol and etiquette;
• Identifying areas of risk in the department;
• Implementing the department’s charter;
• Promoting Business Process Re-engineering (BPR);
• Implementing the business continuity plan for the department;
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship

• Proficiency in computer applications

• Bachelor’s degree in any of the following disciplines: Secretarial Studies; Business and Office Management or equivalent qualification from a recognized institution; OR Bachelor’s degree in Social Sciences plus Diploma in Secretarial Studies from a recognized institution