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Vacancy title:
Officer, IT Platform Support Operations
[Type: FULL_TIME, Industry: Banking, Category: Installation, Maintenance & Repair, Science & Engineering]
Jobs at:
NCBA Group
Deadline of this Job:
Sunday, November 8 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, October 30 2026, Base Salary: Not Disclosed
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JOB DETAILS:
NCBA invites you to join us in our quest to create great moments for everyone, everyday!
Job Purpose Statement
The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
Key Accountabilities (Duties and Responsibilities)
|
Key Accountabilities (Duties and Responsibilities) |
||
|
Perspective |
% Weighting (to add up to 100%) |
Output |
|
Daily COB Services |
30% |
To execute all Daily COB (Close of Business) activities performed across the Core Systems as per the documented procedures. |
|
Incidents Management |
40% |
To provide 1st Level Support and ensure the resolution of service incidents escalated to the Platform Support Operations Team, and/or provision of appropriate workarounds for incidents escalated as problems within the agreed SLA. |
|
Problem Management |
10% |
To escalate problems and continuously engage with the 2nd & 3rd level teams to ensure timely resolution of all escalated system faults/bugs on the Core Systems and other Business Systems. |
|
System Administration |
15% |
Perform day-to-day administration duties across the Core Systems and Business systems platforms so as to ensure system stability and consistent levels of service delivery. |
|
System Reporting |
5% |
Analysis, design and generation of various reports in an accurate manner and distribute in an effective and timely manner. development initiatives that will grow the team’s knowledge and skills. |
Job Specifications
Ideal Job Specifications
- Bachelor’s degree in Computer Science, Information Technology or related field.
- Minimum 2 years’ experience with 1 years in an IT service support, systems analysis or service management role within a large highly digitized organization managing mission critical systems.
- ITIL Foundation certificate.
- One or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.
- Knowledge & experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.
- Good understanding of the financial services and how IT contributes to the success of the financial institutions.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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