Job Purpose

Reporting to the Manager-Digital Banking, the Officer- Digital Banking will be responsible for the development of digital products; review of strategic business challenges and provide support to Business, compile and schedule requests for mobile and online banking. The officer will also be required to conduct market research, review processes, customer documentation, activities for enhancements, maintenance and creating a customer focused user experience.

Key Responsibilities

• Champion and gain buy-in for the bank’s products strategy, product vision and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
• Development of superior user experience and processes on the bank’s digital channels.
• Execute product implementation between Business, Operations, Technology & all third parties.
• Support product launches to ensure go-to market plans are effective and will deliver the planned performance indicators – financial and customer targets.
• Develop work plans for new and improved capabilities, together with internal and external partners and maintain service levels agreements with relevant functions and third parties.
• Prepare Management reports and monitor the digital channels use through effective performance monitoring.
• Offer support to the sales teams and other partners to ensure products and programs achieve the Banks targeted ROI.

Qualifications and Competencies

• A Bachelor’s degree preferably in Computer Science; Technology or related field. Certification in Product Development/ Project Management/ AGILE Methodologies and Practices.
• At least 3 years’ experience in product development with specific experience in Digital Product development.
• Delivery of financial products and services in a high growth environment.
• Building relationships, networks & Managing teams.
• Experience in Mobile Money or Payments Platform Support and Project Management will be advantageous.

Check how your CV aligns with this job

• Champion and gain buy-in for the bank’s products strategy, product vision and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
• Development of superior user experience and processes on the bank’s digital channels.
• Execute product implementation between Business, Operations, Technology & all third parties.
• Support product launches to ensure go-to market plans are effective and will deliver the planned performance indicators – financial and customer targets.
• Develop work plans for new and improved capabilities, together with internal and external partners and maintain service levels agreements with relevant functions and third parties.
• Prepare Management reports and monitor the digital channels use through effective performance monitoring.
• Offer support to the sales teams and other partners to ensure products and programs achieve the Banks targeted ROI.

• Product Development
• Project Management
• AGILE Methodologies and Practices
• Digital Product development
• Mobile Money or Payments Platform Support
• Relationship Building
• Team Management

• Bachelor’s degree preferably in Computer Science; Technology or related field.
• Certification in Product Development/ Project Management/ AGILE Methodologies and Practices.