Role Overview

We are seeking an experienced Operations Manager to translate strategy into execution by leading day-to-day operations, strengthening systems, coordinating projects, and managing people effectively. This role combines operational leadership with strong people-management capability, working closely with HR to build a high-performance, accountable culture.

Key Responsibilities

Operations & Strategy

• Oversee daily operations and improve systems, workflow efficiency, and service delivery.
• Support growth strategy execution while maintaining quality standards.

People Leadership

• Lead functional managers and site teams, set performance expectations, support staff development, and promote team wellbeing.
• Work alongside HR on onboarding, performance management, and conflict resolution.

Project & Supply Chain Oversight

• Coordinate project delivery, site quality control, procurement support, logistics, and inventory management.
• Ensure documentation, timelines, and technical standards are consistently met.

Financial & Quality Control

• Support budget oversight, cost control, and operational efficiency.
• Maintain high standards in installation quality, compliance, and site safety.

Qualifications & Experience

• Education: Bachelor’s degree in Business Administration, Project Management, HR Management, or related field. MBA highly preferred.
• Experience: 5+ years in a senior managerial role within interior design, architectural finishes, or construction.
• HR Exposure: Must have direct experience managing people, conducting performance conversations, and supporting recruitment or team development.
• Technical Knowledge: Deep understanding of construction/design industries, including architectural mouldings and decorative paints.

Key Competencies

• Leadership as Nurture: You hold high standards because you believe in your team’s potential—not fear.
• Emotional Intelligence: You manage big personalities and maintain harmony across sites and offices.
• Organizational Excellence: You juggle competing priorities without dropping the ball.
• Discretion & Integrity: You handle sensitive staff or client matters with absolute confidentiality.
• Tech Proficiency: MS Office (Excel, Outlook, Word) plus ERP or project management software.

• Oversee daily operations and improve systems, workflow efficiency, and service delivery.
• Support growth strategy execution while maintaining quality standards.
• Lead functional managers and site teams, set performance expectations, support staff development, and promote team wellbeing.
• Work alongside HR on onboarding, performance management, and conflict resolution.
• Coordinate project delivery, site quality control, procurement support, logistics, and inventory management.
• Ensure documentation, timelines, and technical standards are consistently met.
• Support budget oversight, cost control, and operational efficiency.
• Maintain high standards in installation quality, compliance, and site safety.

• Leadership
• Emotional Intelligence
• Organizational Excellence
• Discretion & Integrity
• Tech Proficiency (MS Office, ERP or project management software)

• Bachelor’s degree in Business Administration, Project Management, HR Management, or related field.
• MBA highly preferred.
• 5+ years in a senior managerial role within interior design, architectural finishes, or construction.
• Direct experience managing people, conducting performance conversations, and supporting recruitment or team development.
• Deep understanding of construction/design industries, including architectural mouldings and decorative paints.