Job summary

Medbill is a Durable Medical Equipment Billing Company based in the US. This is a remote contracting position. The Patient Care Specialist will be reporting to the Patient Care lead supporting in the department roles as listed in the job description.

Min Qualification:

Bachelors

Experience Level:

Mid level

Experience Length:

5 years

Language Requirement:

English

Working Hours:

Contract - 9 to 5

Applicant Location:

Kenya

Job descriptions & requirements

Main Job Tasks and Responsibilities

• Answer incoming calls and make return calls to patients as needed from voicemails or customer requests.
• Maintain professional tone while providing answers to patients regarding outstanding balances, payment plans, etc.
• Maintain up-to-date billing system
• Carry out all collection activities according to specific deadlines and filing limits
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Research and resolve payment discrepancies
• Maintain up-to-date patient files and records
• Investigate and resolve customer and patient queries
• Gain an extensive knowledge of all payor guidelines and processes
• Communicate with clients and patients via phone, email or mail
• Perform other duties as assigned

Education and Experience

• Bachelor’s Degree preferred
• Experience Patient billing and collections
• Accounts receivable experience
• Customer service experience is a must
• Knowledge of office administration and procedures
• Proficient in relevant computer software

Key Competencies

• Attention to detail and accuracy
• Good verbal and written communication skills
• Organizational skills
• Information management
• Critical Thinking (problem analysis and problem-solving skills)
• Team member
• Sense of urgency
• Customer service skills

***Candidate must have proper working Home Network to be eligible

• Answer incoming calls and make return calls to patients as needed from voicemails or customer requests.
• Maintain professional tone while providing answers to patients regarding outstanding balances, payment plans, etc.
• Maintain up-to-date billing system
• Carry out all collection activities according to specific deadlines and filing limits
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Research and resolve payment discrepancies
• Maintain up-to-date patient files and records
• Investigate and resolve customer and patient queries
• Gain an extensive knowledge of all payor guidelines and processes
• Communicate with clients and patients via phone, email or mail
• Perform other duties as assigned

• Attention to detail and accuracy
• Good verbal and written communication skills
• Organizational skills
• Information management
• Critical Thinking (problem analysis and problem-solving skills)
• Team member
• Sense of urgency
• Customer service skills

• Bachelor’s Degree preferred
• Experience Patient billing and collections
• Accounts receivable experience
• Customer service experience is a must
• Knowledge of office administration and procedures
• Proficient in relevant computer software